Pool Repairs Coordinator / Manager

Description :

The Repair Coordinator / Manager plays a pivotal role in overseeing Poolies repair operations. This hybrid position combines the administrative precision of a Repair Coordinator with the leadership and operational oversight of a Repair Manager. The goal is to ensure seamless scheduling, quoting, and communication processes while driving team performance, customer satisfaction, and revenue growth.

Key Responsibilities

1. Scheduling & Workflow Management

• Coordinate and oversee all repair appointments, ensuring approved quotes are scheduled within 24 hours of approval.
• Maintain a balanced schedule with at least two days booked in advance, while preserving flexibility for emergency repairs.
• Assign jobs strategically prioritizing technician consistency (e.g., the quoting technician completes the installation when possible).
• Manage recurring filter services, scheduling at least 30 days prior to their due dates.
• Monitor and enforce the use of Pool Brain templates for accurate job creation and tracking.

2. Customer Experience & Communication

3. Quoting & Revenue Conversion

4. Team Leadership & Performance Management

5. Administrative & Compliance Responsibilities

6. Overall Performance Expectations

Requirements : Qualifications :

Benefits :

Schedule :

Compensation details : 50000-70000 Yearly Salary

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