Community Manager - Student Housing

Job Description

Job Description

Job Purpose :

The Community Manager position encompasses a wide range of duties.  The Associate is responsible for the operations and management of the property, which represents a major investment by the Company.

Primary Duties & Responsibilities :

Will always include those specifically assigned by the immediate supervisor.

• Prepare and implement a business-marketing plan for the property each year including marketing occupancy goals
• Project expenses and obtain approval prior to any expense overage
• Responsible for maintaining budgeted occupancy levels at budgeted rental rates
• Prepare and monitor operating budget and report on status of property such as variance and occupancy reports on a monthly basis
• Responsible for achieving the highest possible NOI through effective cost control and maximizing revenue
• Collect specified rents, delinquent rents, and file evictions as necessary
• Direct deposit accounting functions including invoicing residents and submitting requests for refund checks.
• Conduct regular training and weekly meetings for all staff members
• Arrange for alterations, maintenance upkeep, and / or reconditioning of property as needed and approved by Regional Manager
• Supervise maintenance of buildings and grounds to ensure community is kept up to highest standard
• Responsible for the hiring, training, and retention of leasing consultants, maintenance, groundkeeper personnel, onsite management personnel, and security if required
• Perform subordinate associates’ performance evaluations
• Work with Human Resources regarding associate welfare, benefits, and any required disciplinary action of subordinates
• Arrange for and approve purchasing of supplies, services, and goods for use on property. Work with Regional Manager and Regional Maintenance Supervisor on specifications and contracts for major repairs.
• Attend to resident issues, including roommate / neighbor disputes, renewal terms, maintenance repairs, etc.
• Develop and implement resident retention, marketing, and advertising programs
• Respond to after hours or emergency calls as necessary.
• Work to maintain integrity of community and its employees by monitoring all output; community events, communication to residents / guarantors, social media, and overall community appearance.
• Approve all leasing activity and ensure Leasing Consultants and Assistant Community Manager are completing required documents correctly.
• Perform Assistant Manager, Account Manager, and Leasing Consultant job as needed
• Assist with eviction of residents in compliance with court order and directions from Lawyer
• Create a positive environment for the staff and promotes a quality living experience for the residents
• Understand, comply with, and enforce the Company Safety Policies & Fair Housing Laws
• Provide recommendations for capital improvements and manage completion of work with approvals given by Company
• Maintain market knowledge and relationships with competitors. Complete market survey monthly.
• Organize & implement a successful plan for community Move-In and Move-Outs both throughout the year and during the main summer turnover of lease contracts.
• Delegate Entrata data entry to staff for completion of traffic leads, follow up, work orders, leasing applications, and resident data.  Ensure the integrity of the data.

Qualifications :

Education and Experience Requirements :

Other and / or Preferred Education / Experience :

Certificates, Licenses, Registrations :

Budget Responsibility :

Check (□) all appropriate functions that apply to this job.

X Develop the budget and / or make recommendations that affect the allocation of funds.

X Administer the budget and / or make expenditure decisions once the budget has been approved.

X Monitor the budget and / or track the budget once it has been adopted.

X Coordinate the budget and / or participate in the data collection and organization of budget materials.

Job Performance and Success Factor Requirements : (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).

Business Management & Organizational Development – 16.67%

Accountability – 20%

Adaptability – 20%

Alignment & Creating Synergy – 20%

Hierarchal Relationships – 20%

Setting Standards & Company Advocacy – 20%

Cooperation, Influence, Teamwork & Business Relationships – 16.67%

Collaboration & Teamwork – 20%

Cooperation – 20%

Customer Service – 20%

Influence – 20%

Internal / External Relationships – 20%

Decision Making / Initiative – 16.67%

Analytical & Problem Solving – 16.67%

Decisive – 16.67%

Practical Judgment – 16.67%

Action-Oriented – 16.67%

Confidence & Risk Taking – 16.67%

Effort & Self Development – 16.67%

Staff Management & Development – 16.67%

Acknowledgement & Compassion – 16.67%

Associate Development – 16.67%

Delegation – 16.67%

Effective Recruiting and Retention – 16.67%

Managing Diversity - 16.67%

Performance Management & Review – 16.67%

Job Knowledge and / or Job Specific Skills – 16.67%

Job Knowledge – 16.67%

Marketing – 16.67%

Reporting – 16.67%

Resident Relations – 16.67%

Cost Control – 16.67%

Safety & Productivity – 16.67%

Professional / Technical / Communication Skills – 16.67%

Ethics & Values – 14.29%

Integrity – 14.29%

Perseverance& Determination – 14.29%

Reliability & Punctuality – 14.29%

Time Management & Multi-Tasking – 14.29%

Approachability & Composure – 14.29%

Verbal & Written Communication – 14.29%

Working Environment and Physical Demands :

Check (□) one or more of the following that best describes the environment and types of exposures of the job :

X Office environment                                 X Outdoors environment

Mechanical facility                                   X Changing weather conditions

Toxic or caustic chemicals                      □ Odors or fumes

Electrical current                                      □ Loud machine / Equipment noise

Above ground level                                  □ Confining spaces

Physical Demands :   Check all that apply.

Over 2 / 3 Time

Between 1 / 3 and 2 / 3

Under 1 / 3

Walking

Sitting

Standing

Climb or balance

Lifting under 10 lbs.

Lifting over 10 lbs.

Reach with hands & arms

Stoop, kneel, crouch or crawl

Talk or hear                                 X

Travel Outside the area

Supervisory Responsibility :

Does this job have supervisory responsibilities? __X___Yes _____No

Are there subordinate supervisors reporting to this job? __X___Yes _____No

Total employees directly and indirectly supervised by this position :

None               X 1 to 10                           □ 11 to 25

26 to 50          □ 51 to 100                       □ Other

Check (□) one or more of the following for which you are the decision-maker, including decisions that also must be approved by the next level of management.

X Hire / fire                                                     X Approve time off

X Discipline                                                   X Approve work and work product of others

X Promote                                                     X Set department policies

X Interview job applicants                         X Assign / delegate work to others

X Formally train others                               X Demotion decisions

X Give instructions to others                     X Evaluate the work of others

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