Associate, Operational Strategy & Services (Residential Real Estate)

Associate, Operational Strategy & Services (Residential Real Estate)

Job ID

2025-3031

Job Locations

US-GA-Atlanta

Department

Risk and Strategy

Overview

Reporting to the Senior Manager, Operational Strategy & Services, the Associate will be responsible as the Communication Lead for the collection, management, organization, and distribution of communication assets throughout The RMR Group Residential property portfolio.

This entails creating the right messaging that is both motivational and operational for over 35+ multifamily communities across the nation to standardize their operational procedures, tools and programs that deliver better ways of working and ultimately elevate the resident experience. As a member of the Risk & Strategy team, this role will partner with key stakeholders to address barriers to adoption, root cause challenges and solutions that will drive continuous improvement and operational excellence resulting in better efficiency.

A successful candidate will be able to demonstrate their ability to implement change throughout a large organization by developing communication cadences, standards and auditing practices that validate the long-term success of program rollout.

Responsibilities

Support the enhancement and execution of intranet system to drive a core repository of operational procedures throughout the organization.

• Develop communication campaign strategies for Change Management initiatives that focus on continuous improvement in service delivery, resident satisfaction, and overall community operations.
• Manage annual facilities change management calendar to help strategically balance the implementation of new programs and procedures.
• Develop communication assets that promote new initiatives at all levels of the business; including the ability to tailor messaging from C-suite to front-line team members.
• Create and support best in class "field-ready" solutions and toolkits that supporting key business enablers.
• Own the process of continuous feedback and improvement to ensure the integration of Property Operations and functional team partnerships.
• Partner with functional owners on the effective deployment, launch, adoption and ongoing integration of the way we work through creation of project plans, communication strategies, launch materials, change plans, all with the end user in mind.
• Collaborate with cross-functional teams to ensure seamless implementation of initiatives, providing guidance and support throughout the project lifecycle.
• Cultivate strong relationships with internal and external stakeholders, ensuring alignment of operational strategies with organizational goals.
• Monitor key performance indicators (KPIs) across business units.
• Analyze operational and engagement data to identify trends, performance gaps, and opportunities for improvement.
• Translate complex data into actionable insights and recommendations for senior leadership.
• Establish data governance practices to ensure accuracy, consistency, and integrity of reporting.
• Collaborate with analytics and IT teams to automate reporting processes and improve data accessibility.

Qualifications

Total Rewards

The RMR Group offers an extensive total rewards package to ensure that your benefits align with your needs. Employees who work at least 21 hours per week are eligible to participate in The RMR Group's benefits plans, including :

Pay for this position ranges from $75,000 annually to $95,000 annually pending on experience.

Company Overview

The RMR Group (Nasdaq : RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR's vertical integration is strengthened by nearly 900 real estate professionals in more than 30 offices nationwide who manage approximately $40 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a "Top Place to Work", by the Environmental Protection Agency (EPA) as an "ENERGY STAR Partner of the Year" and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMR's mission is to create long term value for our clients by managing their investments and assets "like we own it" - an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values :

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn and Instagram @thermrgroup.

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.