Veterinary Client Service Representative

Description

East Side Animal Hospital -Client Service Representative

Evansville, IN

Full time

Our Client Service Representatives provide the first and last impressions of our hospital and are instrumental in managing client requests and appointment flow. This exceptionally important role requires team members to juggle phone calls, emails, text messages, and face-to-face communications while ensuring thorough, accurate documentation and invoicing. CSR’s are trained to understand the basics of veterinary medicine so they can appropriately schedule doctor visits, answer questions, and educate our clients.

Responsibilities :

• Handle customer inquiries
• Schedule patient appointments
• Provide information about our products and services
• Troubleshoot and resolve client issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of our evolving services and products

Qualifications :

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members :

We call ourselves change agents for good because we sincerely believe we can be a force that moves our industry forward.

What are you waiting for? Apply today!