Client Relations Specialist
Maxim Healthcare is hiring for a Client Relations Specialist to work with clients, patients and active caregivers to monitor program participants' ability to manage their care, and provide customer service.
Why Join Maxim :
- Competitive pay & weekly paychecks
- Health, dental, vision, and life insurance
- 401(k) savings plan with company matching
- Employee discount program; partnered with hundreds of vendors nationwide
- Awards and recognition program
- Opportunity for career advancement
- Comprehensive training and mentorship program
Essential Duties and Responsibilities :
Maintains the confidentiality of program participantsCompletes the consumer admissions / intakes as directed by the management teamEnsures client's hours / services are authorized by the Payor Source and communicated to the client and client directed worker / Direct Service WorkerManages referrals by maintaining communication with clients and Case Managers throughout the processProvides timely updates to Case Managers as directed by the Account Manager or Office Operations LeaderAssists the office operations team with time reporting issues and concernsPerforms all procedures in an accurate and timely manner as directed by the management teamNotifies the Operations Leader and Payor Source of any concerns relating to each client including allegations of fraud, misuse of services and / or other relevant issuesEOR Program Specific Duties & Responsibilities :
Completes quarterly customer service callsAttends client service planning meetings as instructed by the Account Manager or Operations LeaderMaintains the consumer recordAssists the Field Support Team with contacting employees regarding annual worker requirementsAssists the Field Support team with onboarding their preferred respite providers by making connect calls, and tracking candidates in the funnelMinimum Requirements :
High School degree or equivalent required, some completed college coursework, preferredMust meet all federal, state, and local requirementsMust be energetic, self-motivated, have excellent time management skills, compassionate and able to adapt in a continuously changing environmentMust be organized, detail oriented, and have exceptional planning and problem-solving skillsExcellent communication skillsComputer proficiency, including Microsoft Office Suite (Word, Excel, Teams)Proficiency in the Spanish language is preferredProficiency in the English language is requiredWage / Salary Information : $23-$25 per hour, plus $2,000 annual bonus potential.
Maxim Benefits : Health and Wellness, Retirement and Financial Security, Lifestyle Benefits
About Maxim Healthcare : Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare, Inc. ("Maxim") is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.