Sr. Field Service Technician (Coffee, Water & Beverage machines)

About Agora Refreshments

Agora Refreshments is a full-service, customer-obsessed, breakroom-supply company, creating vibrant and refreshing workplace experiences. From modern water and coffee equipment to curated snacks, craft beer, wine, and cold brew on tap, we redefine office culture. Serving satisfied customers across Seattle, WA, Portland, OR, and Austin, TX, we bring a personalized touch to every workplace we serve.

We’re looking for people who are eager to challenge the status quo, who see detail as the difference between good and great, and who believe that their work can bring joy and connection to others. At Agora Refreshments, you’ll join a diverse team where your ideas are valued, your enthusiasm is contagious, and where every role contributes to our collective mission of refreshing lives. If you’re adaptable, passionate about quality, and ready to be part of a team that cares as much about innovation as it does about community, you’re exactly who we want on board.

Agora Refreshments provides health and time-off benefits because we believe that supporting our employees' well-being is essential to their success and our collective growth. All full-time employees (30+ hrs) are eligible to enroll in our Medical, Dental and Vision insurance. We also provide Long Term Disability and Life insurance at no cost to the employee. Agora Provides Paid Time Off including Vacation, Sick and 11 paid holidays to ensure all employees have some time to rest, recharge and spend time seeing the people and doing the things we love.

Agora Refreshments is an Equal Opportunity Employer. We are committed to providing a work environment free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such characteristic. We believe in creating a diverse and inclusive community where every individual is empowered to share their unique perspectives. If you require any reasonable accommodations during the recruitment or hiring process, please let us know.

Upon request, alternative formats and support for non-English speakers, as well as accommodations pursuant to the Americans with Disabilities Act (ADA), are available.

Responsibilities will include but are not limited to :

• Troubleshooting, diagnosing, and repairing coffee and water equipment such as DJD - Wellsys - Follets - Bevi
• Servicing / cleaning coffee systems and other related equipment
• Managing truck parts inventory
• Changing coffee and water filters at client locations
• Completing a variety of service calls on Agora coffee / water equipment in the greater Seattle Area
• Performing filter changes and PM on the equipment managed By AGORA NW
• Following warehouse processes and strict inventory management measures
• Maintaining excellent customer service
• Confirming that coffee and water systems are clean and working properly after performing a service call, system cleaning, or filter change
• Continued equipment training on current and new equipment product lines
• Assisting in lifting and moving heavy coffee and water equipment

Compensation : $27 - $29 / Hour

Benefits (upon completion of the introductory period) :  Medical / Dental / Vision, Paid Holidays, Paid Vacation / Sick Days

Hours : Monday-Friday – hours will vary with route day—generally, 7 am to 3 : 30 pm.

Requirements :

Schedule :

License / Certification :

Physical Requirements

This position requires the ability to perform essential functions in client locations, warehouses, and while operating a service vehicle.

Duties may require the ability to :

The pay range for this role is :

27 - 29 USD per hour(Seattle)

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