Medical Patient Care Coordinator
Pacific Dental ServicesPhoenix, Arizona, US30+ days ago
Job type
- Full-time
Job descriptionEquivalent to high school diploma or general education degree (GED) and 1+ years of business experience Administrative / support experience with heavy customer service component, preferably in a health care setting Computer literate skilled in word processing and data entry with keyboarding skills at 45-50 WPM Knowledge of Microsoft Office Suite, including Outlook, Word and Excel Bachelor’s Degree; considerable prior coursework or on-the-job training in medical insurance, coding, billing, coordinating medical benefits, auditing Experience in healthcare / medical clinic Proficiency in Epic EHR Knowledge of office practices, technology applications and patient insurances Good interpersonal communication skills Ability to adhere to standard operating procedures and documented workflows Understanding of general medical office operations and patient flow issues Use of standard office equipment (i.e. telephones, copiers, scanners, facsimiles, multiline phone systems) Ability to read, analyze and interpret common insurance plans and financial information Ability to draw valid conclusions, apply sound judgment in making decisions under pressure Ability to respond to common inquiries from customers Ability to apply basic mathematical concepts such as division, multiplication, fractions and percentages to practical situations Self-motivated, reliable individual capable of working independently as well as part of a team Organized, detail-oriented individual able to work in a fast-paced environment. Ability to multi-task effectively without compromising the quality of the work Excellent interpersonal, oral and written communication skills Ability to handle and maintain extreme confidentially with patient records Ability to develop and maintain collaborative and effective working relationships with management and all levels of staff Ability to maintain an appropriate professional appearance and demeanor Medical, dental, and vision insurance Paid time off Tuition Reimbursement 401K Paid time to volunteer in your local community
Responsibilities
- Coordinate fees and insurance benefits for patients utilizing financial options to give patients choices for how they can pay. Obtain necessary insurance approvals in a timely manner
- Assists in monitoring prescriptions, insurance coverage and any other related paperwork
- Responsible for the components for admission (i.e. obtain charts / records, insurance verification, treatment authorization, etc.)
- Responsible for the daily and monthly billing operations according to specific clinic needs
- Properly and efficiently utilize patient account software and maintain accuracy in records related to patient financials and personal information
- Manages the clinician’s schedules in scheduling software system to ensure productivity and effective patient experience
- Communicates effectively with team regarding changes in schedule, patient issues and clinician / office concerns
- Greets visitors promptly and courteously, using eye contact upon their arrival at the clinic
- Answers phones and assists walk in patients, consistently providing timely and accurate information to patients, clinicians, organization personnel, and public sector to achieve the highest possible level of satisfaction
- Patient appointment scheduling, placing calls to patients who need appointment notification or reminders, including time, date and address / directions to the clinic.
- Collecting initial demographic and clinical patient information and entering it into the medical record
- Ensures that quality patient care is delivered to all patients and the clinic is maintained in accordance with professional and regulatory standards
- Assists Supervisor / Manager in administrative duties or projects as assigned and in preparing and completing mandatory reporting
Qualifications
Preferred
Knowledge / Skills / Abilities
Benefits
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Patient Care Coordinator • Phoenix, Arizona, US