Senior Customer Success Manager

A company is looking for a Senior Mid-Market Customer Success Manager.

Key Responsibilities

Develop trusted advisor relationships with customers to ensure maximum value from the platform

Collaborate with customers and account teams to create success plans and align business goals

Engage proactively to drive product adoption and identify churn risks

Required Qualifications

5+ years in Customer Success or Account Management with complex SaaS products

Experience as a trusted advisor guiding customer outcomes

Understanding of Jira and Confluence end-user use cases

Experience with CRM tools like Gainsight and Salesforce

Demonstrated time management skills in customer-facing roles