Senior Director, Education & Training

Senior Director, Education & Training

Reports To : Senior Director of Crisis Programs

Management Responsibility For Youth Services Coordinator Hey Sam Text Coordinators Hey Sam Volunteers OES Volunteers Other Support Staff

About The Position : The Manager of Text Operations is responsible for the leadership, coordination, and success of Samaritans' two text-based support services : Hey Sam, a peer-to-peer texting service for people up to 24 years old, and Samaritans Online Emotional Support (OES), a 24 / 7 text-based crisis service. This position plays a critical role in ensuring program quality, volunteer and staff support, and data-driven decision-making. The Manager will supervise a team of frontline staff and volunteers, oversee technology platforms, manage scheduling, and ensure accurate data reporting to sustain and grow both programs. The Manager of Text Operations will work with the Sr. Director of Crisis Programs to ensure that clinical best practices are implemented on Hey Sam and OES. Key Responsibilities

Program Management & Supervision

• Oversee daily operations of both Hey Sam and OES texting services
• Monitor and maintain technology platforms (e.g., messaging systems, scheduling tools)
• Maintain policies, protocols, and workflows specific to text-based crisis services
• Provide supervision to individual reports
• Hold weekly team meetings for Hey Sam staff
• Oversee staff and volunteer schedules of both Hey Sam and OES texting services
• Ensure compliance with confidentiality, safety, and risk protocol

Recruitment, Retention, & HR Practices

Training & Quality Assurance

Reporting & Compliance

Key Qualifications & Characteristics

Special Requirements

Salary & Benefits

About Samaritans

Samaritans, Inc. is the leading suicide prevention organization in Massachusetts, providing lifesaving services 24 hours a day, 7 days a week. Samaritans envisions a world without suicide. Our mission is to prevent suicide and offer hope and support to those affected. For nearly 50 years, Samaritans volunteers selected, trained and supported by a dedicated professional staff have provided compassionate and non-judgmental support, free of charge, to callers through its Helpline, and now to texters as well. This growing organization provides prevention, intervention, and postvention services that make our communities healthier and happier, and reduces the stigma associated with suicide and mental health concerns. We provide a working environment that celebrates the positive lifesaving work that occurs here each and every day. Samaritans works to prevent suicide and support those who have lost someone to suicide throughout Greater Boston and MetroWest Massachusetts. Our services are free, confidential, and nonjudgmental. We are located in downtown Boston.

Samaritans is an Equal Opportunity Employer.

To learn more about Samaritans, please visit : www.samaritanshope.org

How To Apply