Relationship Management Coordinator

Monday thru Friday 11am-7pm.

Pay $20-$23 per hour.

Job Summary :

The Relationship Management Coordinator assists in providing quotes, compliance training, communicating information regarding company policies, Medicare and Medicaid procedures, and training specific to required forms as well as performing the Call Taking function in Logis. Individuals in this classification have frequent contact with the public by phone, e-mail, written correspondence, and potentially through face-to-face contacts duties.

Expectations, Duties and Responsibilities :

• Explains information to our callers and requestors, on the phone and in person including requirements of Medicare and Medicaid policies.
• Creates and updates patient records and necessary work areas such as Logis and RoundTrip to ensure that information is correct.
• Enters client appointments utilizing Logis.
• Files and retrieves information via hardcopy and / or electronically.
• Returns and accepts forms such as Physician Certification Statements, Face Sheets, Advanced Beneficiary Notices, Transport Request forms, etc.
• Responds to questions regarding billing rates, procedures and policies.
• Assists in the training of the collection of fees for Date of Service requests.
• Schedules additional training and appointments utilizing an electronic calendaring system.
• Performs research or investigation to determine or verify information or follow up on any facility issues.
• Aware of all facility rates to manually calculate charges, such as parking, tolls, and additional fees. Position Description
• Receives complaints concerning billing or services rendered, referring complaints of service failures to the Customer Service Manager.
• Confirm all authorizations.
• Make calls to confirm appointments, times, addresses and any specific demographic data.
• Notify facilities / clients when there are driver issues, service recovery.
• Maintain effective communication with Communications and Logistics to ensure all trips can be completed efficiently.
• Operates office equipment including copy machine, calculator, computer, telephone, facsimile machine, credit card terminal, and scanner.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Knowledge, Skills, and Qualifications :

Competencies :

Supervisory Responsibility :

Work Environment :

Physical Demands :

Position Type and Expected Hours of Work :

Travel :

Required Education and Experience :

Preferred Education and Experience :

Pay Transparency :

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate’s educational background, skills, and professional experience.

In addition to base salary, this position may be eligible for clinical certification pay and / or shift differentials.

An AAEO Employer