Help Desk T2 / Situation Manager

Help Desk T2 / Situation Manager Location :

• Remote Citizenship Required :  Yes Clearance Type :  Secret Positions Available :  1 Salary Range : $80,000 - $100,000 At Cloudshape our employees have incredible opportunities to work in helping organizations securely transform their IT Infrastructure to meet the changing business cultures.
• We help government agencies transform their IT infrastructure using a solutions-driven approach that focuses on business outcomes rather than activities and tasks.
• This results in reduced capital requirements; lower and predictable operating costs; better alignment with business objectives; and reduced risk.
• Our people make us who we are.
• We believe that to be a good partner for our clients we must have a solid team dynamic.
• We place emphasis on personal growth and learning new skills.  We are seeking a highly motivated, customer-oriented  Help Desk T2 / Situation Manager  to join our team.
• The selected candidate will support different agencies in the federal government.
• This is an important position that will have a large impact on an already successful organization.   To be considered for this position, US Citizenship and an active Secret security clearance is required.
• This is a funded position and is contingent upon verification of a security clearance prior to starting with Cloudshape.

Required Support Includes but Is Not Limited To :

ServiceNow, BMC Software, ManageEngine)  Experience with management and monitoring tools   Working knowledge of Windows environment (Active Directory, group policy, DNS-preferred)  Work with system administrators to configure deploy additional applications and desktops with security in mind   Maintain and upgrade knowledge library documentation for Clients (Service Desk and Users)   System health checks of desktops and other resources   Remote support of locally installed VDI solutions   Primary Duties :

We offer a full range of benefits that includes :