Account Manager

Job Description

Job Description

Why you will love working for a National Top Workplace

We are a global leader in loyalty marketing.

We work with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions to enable customer experiences.

With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. The programs we deliver reach more than 330M consumers through loyalty.

The impact of these loyalty programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most.

We are a mission and values driven company.

Our mission is to grow enterprise value through loyalty for our clients. Every role within Kobie has a purpose and directly contributes to us achieving this mission.

We are values driven at every point. Over our 30+ year journey, we've created a fun, high-trust, transparent workplace. We believe in leadership and ownership.

Our hybrid work environment, personal holidays, casual dress code and focus on diversity and inclusion add to a culture that makes our teammates proud.

That pride shines through in the work we do for our clients.

About the team and what we'll build together

As Account Manager, you will be responsible for providing planning, operational and optimization support for one of Kobie's key accounts.

Partnering with various departments, you will help drive cohesive and strategic activities for the client, under the direction of the Account Director.

How you will make an impact

• Maintain frequent, intentional, collaborative, and pro-active communication with client as their primary point of contact for day-to-day management
• Deliver cross-functional insights, recommendations, thought leadership and feedback as a trusted advisor with deep understanding of your client's business challenges and goals
• Manage Client Services 90-day planning cadence and planning cycles in support of your client's program as agreed to, such as : weekly and monthly check-ins and planning meetings, 1 : 1s with primary contacts, exec check-ins between senior stakeholders, and EBRs
• Prepare and publish advance meeting agendas, follow-up contact reports, client presentations, weekly client updates, and other client communications and correspondence
• Develop, manage and operationalize account plans and strategic and technical roadmaps to ensure all initiatives are delivered on time and with a high degree of excellence
• Provide account expertise and insight to guide cross-functional Kobie and client teams across program strategies, initiatives, and work streams to ensure program delivery is strong and consistent
• Support cross-functional efforts to optimize Kobie client's loyalty program in support of Kobie's mission to drive enterprise value through Loyalty, including bonus offer planning, management, measurement and reporting
• Field and manage client requests and changes to administrative program functions, such as earn rules configuration and logic changes or creation
• Serve as a point of contact for issue escalation, management, and resolution, coordinating with technology operations and issue response and resolution staff to stay informed on all issues to provide accurate client communication and positioning
• Coordinate with internal teammates to create project estimates and timelines, and track project progress and status to ensure on-time and quality delivery
• Coordinate administrative details such as Jira time tracking, resource allocation and forecasting, invoicing, etc

What you need to be successful

• Bachelor's Degree in Marketing or related field
• 5+ years of experience, preferably in the marketing or loyalty industry
• Understanding of general marketing principals is a must; email, digital or mobile marketing experience a plus
• Experience in Retail industry preferred
• Proven ability to meet deadlines, manage multiple projects and work proactively in a fast-paced environment
• Strategic and tactical marketing experience through multiple channels (email, mobile, social) based on customer journeys
• Foundational understanding of financial business principles and data analysis
• Self-motivated and able to work independently, applying good judgment and decision-making on your feet
• Confident and clear verbal and written communication and presentation skills
• Proactive in contributing ideas and in anticipating client / team needs
• Outcomes-driven, with excellent organizational skills and strong attention to detail
• Technical acumen the ability to understand technology platforms within a larger martech ecosystem, and how features and functionality is applied to bring marketing and analytical concepts to life that will deliver desired outcomes
• Resourceful, solutions-focused attitude that adapts well to change

Our teammates are at the heart of everything we do

Healthy people are happy people, which makes mental and physical health a top priority at Kobie. From robust health insurance and benefits options to free fitness programs like FitOn, to generous vacation time for yourself, we support your health needs fully.

In today's job market, we know that employees are choosing only what works best for their life. For those that want career growth, Kobie is the perfect place.

We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey.

Beyond title progression, Kobie's competitive pay, 401k matching, annual profit sharing and bonuses all make Kobie a perfect place to build your career.

Kobie a place for all

We don't just accept differences we embrace, share, and celebrate them!

Employment at Kobie is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law.

We are fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day.

While our leadership team fully and completely supports our policy of nondiscrimination and equal opportunity, all teammates share the responsibility to ensure we incorporate the principles of equity, diversity, and inclusion throughout Kobie.