Head of Growth, Retention

Head Of Growth Retention

MoneyLion is building a full-funnel growth engine that connects acquisition, conversion, and retention across a portfolio of fast-scaling financial products. As Head Of Growth Retention, you'll lead the strategy, team, and systems that turn new users into lifelong customers. You'll activate data-driven, cross-channel programs that bridge performance marketing and CRM driving engagement, loyalty, and lifetime value.

This is a highly visible leadership role for a strategic marketer who can blend analytical rigor, creative thinking, and team leadership to scale one of the most innovative fintech ecosystems in the market.

Key Responsibilities

• Define and lead MoneyLion's growth retention strategy, connecting acquisition, activation, engagement, and loyalty into a seamless customer journey.
• Build and manage a high-performing team fostering collaboration, experimentation, and accountability.
• Own core retention metrics activation, churn, reactivation, LTV and deliver measurable business impact.

Full-Funnel Integration

CRM & Lifecycle Excellence

Data, Insights & Growth Systems

Experience / Qualifications

Why This Role Matters

You'll redefine retention as a growth lever, not just a downstream function. By connecting full-funnel strategies, you'll ensure every dollar spent from brand awareness to lifecycle compounds into deeper engagement, higher conversion, and sustained customer value.

Location & Flexibility

This role is based in our New York City office and requires three days per week onsite for collaboration and team alignment. You'll also enjoy six weeks of "Work from Elsewhere" flexibility each year, giving you the freedom to work remotely from anywhere for up to 30 business days annually.

Compensation & Benefits

Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.

We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants.

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.