Operations Analyst

A company is looking for an Operations Analyst Associate to support their Lender Operations team.

Key Responsibilities

Manage the intake, tracking, and coordination of lender complaints and disputes

Track and organize complaints to identify trends and provide monthly summaries

Ensure compliance with internal procedures and support documentation updates

Required Qualifications

3+ years of experience in operations, support, or administrative roles

Experience in lending, financial services, or handling complaints / disputes

Strong organizational and multitasking skills

Ability to follow processes and work in a high-volume environment

Experience with Jira or similar ticketing systems is preferred