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Management analyst Jobs in Fort Lauderdale, FL

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Management analyst • fort lauderdale fl

Last updated: 10 hours ago
  • Promoted
Workforce Management Reporting Analyst

Workforce Management Reporting Analyst

TeleperformancePompano Beach, FL, US
Full-time
TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and susta...Show moreLast updated: 18 days ago
  • Promoted
Senior Management Analyst (Police Department)

Senior Management Analyst (Police Department)

Government JobsFort Lauderdale, FL, US
Full-time
The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mis...Show moreLast updated: 19 days ago
  • Promoted
Management Trainee

Management Trainee

CintasFort Lauderdale, FL, US
Full-time
Cintas is offering an exciting Management Trainee program designed to kickstart your professional career.We are seeking a motivated and dynamic Management Trainee to join this well-structured progr...Show moreLast updated: 30+ days ago
Program Management Analyst

Program Management Analyst

VirtualVocationsFort Lauderdale, Florida, United States
Full-time
A company is looking for a Program Management Analyst - Remote.Key Responsibilities Support the Value-Added Services team by managing processes across various stakeholder teams Coordinate delive...Show moreLast updated: 30+ days ago
  • Promoted
REVENUE MANAGEMENT ANALYST

REVENUE MANAGEMENT ANALYST

Seminole Hard Rock Support ServicesDavie, FL, United States
Full-time
This position supports revenue management's business intelligence and data acquisition across Hard Rock Hotels around the world. This data savvy role will acquire, design, develop, and maintain all ...Show moreLast updated: 25 days ago
  • Promoted
Sr Analyst, Fuel Billing Management

Sr Analyst, Fuel Billing Management

Spirit AirlinesDania Beach, FL, United States
Full-time
This role supports the Manager II, Fuel Billing Management position to ensure fuel-related bills are processed and paid in a timely manner, assist with the fuel management system, and accurately co...Show moreLast updated: 24 days ago
Management- Plantation

Management- Plantation

PDQPlantation, FL, US
Full-time
Are you looking for the best job you'll ever have?.All PDQ Managers must have Guest hospitality top of mind, this includes ensuring Guests are taken care of quickly, efficiently and in a manner...Show moreLast updated: 3 days ago
Senior Analyst Revenue Strategy and Channel Management

Senior Analyst Revenue Strategy and Channel Management

SIXT USAFort Lauderdale, FL, US
Full-time
As a Senior Analyst Revenue Strategy & Channel Management at SIXT, you will play a critical role in driving revenue growth by analyzing the performance of our U. Reporting to the Senior Manager ...Show moreLast updated: 30+ days ago
  • Promoted
Senior Revenue Management Analyst

Senior Revenue Management Analyst

The Ritz-Carlton Yacht CollectionFort Lauderdale, FL, United States
Full-time
Join the Ritz-Carlton Yacht Collection : Where Every Voyage is a Symphony of Luxury.Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned ...Show moreLast updated: 18 days ago
  • Promoted
Quantitative Analyst / Data Scientist in Revenue Management

Quantitative Analyst / Data Scientist in Revenue Management

SixtFort Lauderdale, FL, United States
Full-time
As a Quantitative Analyst / Data Scientist in Revenue Management at SIXT, you will play a key role in shaping our data-driven pricing and forecasting strategies for North America.Reporting to the S...Show moreLast updated: 30+ days ago
  • Promoted
Facilities Management

Facilities Management

JLLFort Lauderdale, Florida, USA
Full-time
JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology fo...Show moreLast updated: 26 days ago
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Management Consultant

Management Consultant

DHL ConsultingFort Lauderdale, FL, US
Full-time
Job Seniority : Graduate, Young Professionals.Job Description and Requirements.To ensure that our recruiting team can give every application the attention it deserves, we kindly ask that you apply f...Show moreLast updated: 30+ days ago
  • Promoted
Pain Management

Pain Management

Trinity HealthFort Lauderdale, US
Full-time
Holy Cross Medical Group has an exciting full time employment opportunity for an experienced Pain Management physician, located in Ft. The selected candidate will join a well-established hospital-ba...Show moreLast updated: 23 hours ago
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Pain Management

Pain Management

HealthEcareers - ClientFort Lauderdale, FL, USA
Full-time
Holy Cross Medical Group has an exciting full time employment opportunity for an experienced Pain Management physician, located in Ft. The selected candidate will join a well-established hospital-ba...Show moreLast updated: 10 hours ago
  • Promoted
Management Trainee

Management Trainee

Florida StaffingFort Lauderdale, FL, US
Full-time
Cintas is offering an exciting Management Trainee program designed to kickstart your professional career.We are seeking a motivated and dynamic Management Trainee to join this well-structured progr...Show moreLast updated: 3 days ago
  • Promoted
Management Trainee

Management Trainee

Enterprise HoldingsFort Lauderdale, FL, US
Full-time
Start your career with Enterprise Mobility! We're hiring immediately for our respected Management Training Program.Whether you see yourself in sales, business development, customer service, retail ...Show moreLast updated: 30+ days ago
  • Promoted
Vendor Management Analyst

Vendor Management Analyst

Kinetix SolutionsCoconut Creek, FL, United States
Full-time
Manage and maintain vendor relationships to ensure the provision of quality IT products and services.Evaluate vendor performance and conduct regular reviews to ensure adherence to SLAs.Prepare and ...Show moreLast updated: 1 day ago
  • Promoted
Workforce Management Reporting Analyst

Workforce Management Reporting Analyst

Teleperformance USAFort Lauderdale, FL, United States
Full-time
TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and susta...Show moreLast updated: 16 days ago
  • Promoted
RN-Management

RN-Management

White Glove PlacementMargate, FL, United States
Permanent
Schedule 07 : 00 AM - 07 : 00 PM 07 : 00-19 : 00.A valid RN license in the state of practice.Minimum of 2 years recent RN experience. BCLS, ACLS, NRP, & PALS according to the specialty assigned.Access the l...Show moreLast updated: 8 days ago
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Workforce Management Reporting Analyst

Workforce Management Reporting Analyst

TeleperformancePompano Beach, FL, US
18 days ago
Job type
  • Full-time
Job description

TP Job Opportunity

TP Overview

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with TP Include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Purpose

Responsible for day-to-day management of service level, site efficiency / occupancy and agents to ensure adherence to schedule and compliance within established parameters during real time situations. This will require constant communication with Supervisors, Operations Managers and Support Center personnel. Real time interaction with client for reciprocal communication imperative to maintain operations at peak performance.

This position is 100% onsite in North Lauderdale, FL. Work at home is not available for this position.

Responsibilities

Your Responsibilities

  • Intraday reporting, distribution and data entry of call center metrics
  • Real-Time monitoring of call center activity
  • Generation, storage and distribution of call center data
  • Communication point between the Command Center and call centers
  • Responsible for real-time allocation changes based on call center activities
  • Responsible for directing staff movement to meet call center service levels, allocation goals and occupancy targets
  • Communication with Supplier Traffic Desks to insure schedule adherence, communicate IT issues and direction, skill changes etc.
  • Generation, verification and distribution of service issues impacting call centers
  • Primary interface with IT Support to work on issue resolution
  • Responsible for coordination and execution of allocation changes needed during system maintenance or system outages
  • Verification, summarization and distribution of service issues intra day, daily, weekly and monthly
  • Creation and maintenance of reporting tools and templates
  • Point of contact for shared / linked information between the Command Center, Traffic Desks and Operations
  • Responsible for all aspects of Command Center involvement during IT maintenances
  • Communicate staff and department performance metrics to management
  • Responsible for call routing during planned and unplanned System Maintenances and IT issues.
  • Responsible in conjunction with workforce duties, also perform crisis assist responsibilities, monitor crisis application and update advisor application to communicate out events impacting our Subscribers.
  • A minimum one year experience in workforce administration, scheduling, or traffic desk activities Demonstrates the ability to handle visual monitoring and data entry simultaneously, basic to intermediate database skills required, skilled in query internet and other online data repository systems for specific data, experience in real time monitoring and workforce call center tools
  • Other duties will be added as needed related to the department.
  • Qualifications

    Qualifications

  • A minimum one-year experience in workforce administration, scheduling, or traffic desk activities
  • Must have solid customer service skills
  • Excellent verbal and written communication skills and the ability to effectively present information across all levels of the organization
  • Must have proficiency in ability to use email, extended email functions, word processing and advanced spreadsheets in Excel format
  • Must use correct grammar and sentence structure, pronunciation and clearly speak the language required by position. Can be easily understood
  • Must be a good listener as well as a good communicator
  • Able to maintain personable conversation style and manner as well as appropriate telephone etiquette and speed
  • Ability to effectively and professionally communicate with varying levels of personnel within General Motors and its other suppliers
  • Demonstrated advanced proficiency with standard technology including Microsoft Word, Excel, PowerPoint and Outlook
  • Ability to handle visual monitoring and data entry simultaneously
  • Appreciates challenges and is always looking for new learning experiences
  • Capacity to learn quickly and grasp new concepts while demonstrating the ability to apply current duties
  • Strong organizational skills with the ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail in a challenging, fast paced, shifting priority environment
  • Creative in problem resolution and demonstrates the ability to think "out of the box" required
  • Makes it a priority to solve all the customer issues before the end of the call
  • Ability to establish rapport with others over the telephone by initiating and leading conversations to make others feel comfortable
  • Ability to realize the impact on customers in the decision-making process
  • Must be able to multi-task in a busy environment while maintaining performance levels under stress
  • Ability to work independently as well as with other team members
  • Needs to be an assertive individual with high energy to be able to sell intangible General Motors products / services to the customers by telephone
  • Demonstrated ability to handle visual monitoring and data entry simultaneously, basic to intermediate database skills required, skilled in query internet and other online data repository systems for specific data, experience in real time monitoring and workforce call center tools
  • Must be flexible with ability to work any schedule based on business needs and have reliable transportation
  • Excellent attendance required
  • Must pass mandatory background checks which may include pre-screenings, illegal drug tests, and credit checks
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    TP is an Equal Opportunity Employer