Director of Operations (550 Madison)

About GHM's 550 Madison Project :

Opening in 2026, Gracious Hospitality Management’s 550 Madison project is their most ambitious to date : a multi-level, 15,000-square-foot dining destination inside the iconic landmark Sony building. The project will bring together three distinct concepts — the second New York location of the Michelin-starred COTE Korean Steakhouse, an all-day multi-bar and dining concept- Chimera, and an intimate sushi restaurant led by Michelin-starred Chef Masahiro Yoshitake- Sushi Yoshitake . Designed by Rockwell Group, with Yoshio Itai collaborating on the sushi concept, 550 Madison is set to redefine immersive, transportive dining in Midtown Manhattan.

Job Summary :

The Director of Operations (“DO”) sustainably and consistently ensures the highest level of hospitality, excellence, and quality control. They are responsible for the financial wellbeing and profitability of all Gracious Hospitality Management (“GHM”) properties, the development and oversight of 550 Madison’s management team, quality control, property maintenance, staff morale, ensuring guests are welcomed to pristine restaurants, and the successful execution of the high standard of service that is expected at all GHM properties. They work directly with the CEO, Simon Kim, to execute his vision for excellence.

Essential Job Duties & Responsibilities :

Job duties and responsibilities include, but are not limited to the following :

Operations :

• Liaises and systemically reports directly to the CEO, Simon Kim, to make decisions for operational activities and set strategic goals to promote profitability and ensure the highest standards of service are being met.
• Creates sustainable systematic improvements to all GHM properties.
• Establishes, monitors, and maintains the day-to-day operational standards of all 550 Madison properties.
• Establishes a systematized form of communication updates on operational activities to report to Simon Kim on a weekly, monthly and quarterly basis.
• Holds a high standard that all team members be educated on products and services.
• Holds a high standard that all Company drink and food recipes and procedures are followed, and that the highest quality products are served to guests.
• Establishes, implements, and trains property management teams on all POS functions, including opening and closing procedures, comps, voids and transfers, back of house administration (employee creation, menu management, etc.)
• Communicates information effectively and efficiently; Drives overall communication of the management team.
• Promotes and practices safe work habits through training, education and day-to-day management; Identifies and resolves potential safety hazards; Ensures accidents are documented following proper procedure, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment.
• Establishes internal systems to ensure Department of Health standards are consistently met; Acts immediately with local GM to correct any DOH violations, and puts lasting enforcement measures in place.
• Ensures all required licenses and permits are maintained and posted per Federal, State, and City regulations.
• Participate in the planning and execution of new location openings, ensuring timelines, budgets, and operational requirements are met in collaboration with the Vice President of Operations.

Finance :

Staff Management :

Standards :

New York State’s Pay Transparency Law requires employers to include a range of pay for

all advertised job, promotion, or transfer opportunities.

New York Pay Range

$150,000 — $175,000 USD

Benefits (with variation for full-time / part-time employment) :

550 Madison fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.

Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at <

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