Front Desk Technician

Job Title : Front Desk Technician

Location : 6618 W. Atlantic Avenue, Delray Beach, FL 33446 (onsite)

Duration : 3 Months contract

Payrate : $18 / HR ON W2.

Job Description :

Two years experience in medical office, problem solver with analytical skills, computer knowledge, customer service. OT not required but may come up occasionally.

General Summary

The Front Desk & Technician Support Associate is responsible for delivering exceptional customer service and providing efficient administrative and clinical support within the clinic / store. This role ensures smooth patient flow, assists doctors and office management staff, and resolves customer concerns to maintain high levels of satisfaction and care quality.

Essential Duties and Responsibilities

Front Desk Responsibilities

• Verify patient insurance prior to doctor encounters and ensure documentation is scanned before visits.
• Professionally greet patients and provide outstanding customer service throughout their visit.
• Answer incoming phone calls promptly and courteously.
• Explain examination processes and pricing transparently when requested.
• Efficiently check in and pre-test patients while maintaining accuracy in records.
• Collect and enter all necessary patient information in the system.
• Handle payments, including co-pays, according to standard operating procedures.
• Dispense eyewear and contact lenses accurately and professionally.
• Manage contact lens orders and ensure timely follow-up with vendors or patients.
• Perform minor eyewear adjustments and fittings as needed.
• Serve as a role model for service excellence and team collaboration.

Technician Responsibilities

Other Responsibilities

Qualifications and Requirements

Education & Experience

Skills & Competencies

Preferred Qualifications

Working Conditions