Client Support Specialist

Client Support Specialist

Full time | Onsite | Full benefits

About the company and opportunity :

Industry-leading Security Solutions Provider with nearly 50 years of success

Family-owned, people-first culture that values teamwork, integrity, and long-term relationships

Known for delivering cutting-edge technology with a personal touch

Offers stability, competitive compensation, and full benefits

Growth-oriented environment with strong internal promotion opportunities

Supportive leadership that empowers employees to make an impact every day

Salary range- $45,000-55,000

Overview of the Client Support Specialist role :

Act as the first point of contact for client inquiries via phone, email, or chat

Troubleshoot and resolve product or service issues with professionalism and care

Document all client interactions accurately in the CRM system

Collaborate with Sales, IT, and Operations teams to resolve complex requests

Educate clients on product features, updates, and best practices

Follow up to ensure issues are resolved and clients are satisfied

Escalate critical issues to the appropriate teams as needed

Suggest process improvements to enhance service efficiency and client experience

Stay current on company products, updates, and policies

Preferred qualifications for the Client Support Specialist :

2+ years of experience in client support or customer service

Strong communication and problem-solving skills

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