Technical Support Specialist - Tech Line

Technical Support Specialist

Location : Remote

Duration : Long Term

Job Description

Technical Support Specialist Tech Line

Replies to TECH LINE cases via email or phone, and / or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information

• Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair. Provides support consistent with brand values, profitability and cost reduction goals.
• Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. Analyzes decisions from the customer's viewpoint and recommends actions with the customer needs and values in mind.
• Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments. Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements.
• s necessary, performs other related duties of which the above are representative.

Required :

1. Three or more years of automotive experience, plus one or more years of directly related professional level experience.

2. Typing speed of 30wpm or better

Desired : degree preferred

Certification as an ASE Master Technician or equivalent preferred