Manager, Digital Experience Platform (Hybrid)

Marketing And Loyalty Team Manager

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The Manager will lead the implementation and continuous improvement of our Digital Experience Platform (DXP), ensuring it meets business needs and delivers an improved publishing and stakeholder experience. They will serve as the primary point of contact for publishing requests, ensuring seamless coordination and timely execution across teams. They will oversee a high-performing team of publishers and provide guidance and ensure quality standards are consistently met. The role will manage intake, estimation, and resource allocation, ensuring all requests are properly captured, prioritized, tracked, and reported, providing transparency and accountability across the organization.

Responsibilities include :

• Manage the implementation and enhancements for our Digital Experience Platform (DXP)
• Lead a team of digital publishers, analysts, and developers, including a mix of full-time employees and contractors and develop a data-driven, results oriented, innovative and inclusive publishing team.
• Responsible for intake, estimation, and resource allocation of publishing requests, managing team workload and priorities.
• Build and maintain reporting dashboards and metrics to track team performance, request volume, SLA adherence, and backlog health, and communicate proactively with stakeholders regarding status updates, delivery timelines, dependencies, and risks.
• Own and continuously improve the end-to-end digital publishing process.
• Monitor task progress, proactively follow up on blockers, and drive resolution to keep workflows on track.
• Configure and manage Jira workflows, request intake forms, and Sprint / Kanban boards to support efficient team operations

Qualifications :

What's needed to succeed (Minimum Qualifications) :

Preferred Qualifications :

The base pay range for this role is $99,750.00 to $129,924.00. The base salary range / hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and / or long-term incentive compensation awards.

You may be eligible for the following competitive benefits : medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities / Women / Veterans / Disabled / LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions.