Head of Customer Success- Remote

Head Of Customer Success- Remote

Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work it's about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.

As Head Of Customer Success, you will lead Highspot's Customer Success organization, shaping the vision, strategy, and execution that ensures our customers achieve maximum value from our platform. This high-impact, executive role spans all customer segmentsfrom SMB to Strategic and Enterpriseowning the global CSM team and driving our post-sales engagement, adoption, and expansion strategy. You will be responsible for scaling and developing a world-class Customer Success organization, fostering strong customer partnerships, and ensuring our customers realize the full benefits of Highspot. You will work closely with leaders across Services, Sales, Renewals, Product, and Marketing to define and implement customer strategy, and you will serve as the executive voice of the customer, championing their success at the highest levels of the company.

Drive Customer Value & Growth

• Ensure every customer experiences a consistent, high-quality engagement throughout their lifecycle.
• Partner with Sales, Renewals, and Services leadership to drive adoption, retention, and expansion across the customer base.
• Provide executive sponsorship for strategic accounts and serve as a trusted advisor to C-level customer stakeholders.

Cultivate Deep Product Expertise

Foster a High-Performance Culture

Collaborate Cross-Functionally

Lead & Scale the Organization

Your Background

This position is available either in-office or remote, as applicable, at the following locations :

Base salary range : $176,400 - $265,300. On Target Earnings (OTE) range : $252,000 - $379,000, 70.00% base / 30.00% variable target OTE split. Employees are eligible to receive stock options and may also receive other forms of compensation. The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications. Highspot also offers the following employee benefits for this position :

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the 'apply' button.