Business-to-Business Customer Support Specialist

LHH is seeking a detail-oriented professional for a contract B2B Customer Support Specialist job in Rock Hill, SC. This role focuses on ensuring smooth order processing, resolving client inquiries, and supporting sales and marketing initiatives. The ideal candidate thrives in a fast-paced environment and values collaboration, accuracy, and proactive problem-solving.

Responsibilities

• Manage incoming customer requests and process orders through internal systems.
• Address issues related to shipments, billing adjustments, and product returns.
• Provide guidance on product selection and specifications for multiple tool brands.
• Maintain accurate records in CRM and ERP platforms while monitoring order status.
• Partner with sales and marketing teams to assist with promotional activities and customer engagement.
• Identify opportunities to streamline workflows and improve service efficiency.
• Communicate effectively with internal teams and external partners to ensure timely resolutions.

Qualifications