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Clerk I

Clerk I

Tarzana Treatment Centers, IncLos Angeles, CA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Position Title : Clerk I

Department : Call Center

Reports To : Supervisor of Call Center & Office Management

POSITION SUMMARY

As a front-line Call Center Operator, you will be responsible for successfully managing incoming calls and properly routing them to the next level of care. responding to e-mail and chat inquiries, general clerical work, and maintaining reception by politely greeting and assisting walk-in patients and guests.

We offer a competitive benefits package :

  • Medical Insurance
  • Dental Insurance
  • Vision Care Plan
  • Life Insurance
  • Paid Holidays (12)
  • Paid Vacation Time
  • Sick Time
  • 401(k) Retirement Plan
  • Competitive wages
  • Stability and career advancement
  • Continuing Education Opportunities

HOURS

Up to 40 hours per week.

CATEGORIES OF DUTIES

  • Receive and handle large amount of incoming calls
  • Follow communication “scripts” when handling different topics
  • Ability to multi-task, set priorities and manage time effectively
  • Gather and enter patient information into our database
  • Frequently attend educational seminars / trainings

    • LICENSES / CERTIFICATES

    None

    EDUCATION / EXPERIENCE

  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Previous experience in a customer support role
  • High school degree or G.E.D

    • SETTING

    Tarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency.

    EQUAL OPPORTUNITY EMPLOYER

    Tarzana Treatment Centers, Inc. does not discriminate as to race, nationality, religion, gender, sexual orientation and disability in its hiring practices.

    ADA REQUIREMENT

    Tarzana Treatment Centers, Inc. supports the Americans with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job.

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    Clerk • Los Angeles, CA, US