Senior Technical Account Manager

About Matik

Matik automates the creation of presentations, documents, and reports directly from your data, powered by AI you can trust. Pull from dashboards, reports, and data in your BI, CRM, data warehouse and other sources to instantly produce on-brand, insight-rich content in formats you already use today. Trusted by teams at Okta, Asana, Autodesk, Samsara, and Zapier, Matik empowers any team to align messaging, scale best practices, and tell consistent data stories that drive action - faster than ever. Founded in 2019 by Nikola Mijic and Zak Stein and headquartered in San Francisco, Matik is backed by Andreessen Horowitz, Menlo Ventures, Box Group, and Oceans Ventures.

Matik Values

Customer First – we don't want to just build products that we like, but rather our customers find extremely valuable.

Trust and Transparency – at the core of every relationship is Trust.

Quality – everything we do should personify quality.

Compassion – we all come from different backgrounds and perspectives.

The Role

We are looking for a Senior Technical Account Manager who will work closely with our prospects and customers. In this role your primary focus will be to successfully onboard new customers and drive adoption across our existing customer base.

Responsibilities

Own a set of accounts, providing implementation and building value for our customers.

Work closely with our Product and Engineering teams to provide customer feedback on enhancements to prioritize.

Drive product adoption across our account base by conducting monthly check-ins and quarterly business reviews with key stakeholders at your accounts.

Collaborate with Relationship Managers to build expansion opportunities and prove value for renewals.

Monitor usage data of how customers are using Matik and provide recommendations on best practices to drive new use cases.

Qualifications

4+ years of analytical experience.

4+ years in a customer-facing role.

Strong written and verbal communication skills.

Collaborative and results-driven.

Proven experience forging positive relationships with Sales teams.

Collaborative experience within SaaS customer success or professional services.

Experience with Salesforce.com platform, Mode, Looker, Tableau OR intermediate to advanced SQL skills.

Estimated salary range, depending on experience : $120,000 - $155,000 + equity + benefits

What Matik Offers

The opportunity to evolve and grow a proven solution to a real problem.

A fully remote working environment with flexible working hours.

Great environment for collaboration and growth.

Amazing benefits – 100% paid coverage (medical, dental, and vision) for employees.

Stipends for home internet and wellness.

Reimbursements for home office equipment and learning & development.

Brand new Mac laptop.

Unlimited PTO, plus every other Friday off during the Summer.

Company-paid lunches every Friday.

Equal Opportunity Statement

Matik is committed to diversity in its workforce and is proud to be an equal opportunity employer. Matik considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Matik is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation, please contact us by sending an email to careers@matik.io.

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