Talent.com
CS Voice AgentDF4V - Virtual Richardson, TX, DFW4 - Richardson, TX, FL3V - Virtual Hollywood, FL, FLL3 - Hollywood, FL, Goodyear, Arizona, United States

CS Voice AgentDF4V - Virtual Richardson, TX, DFW4 - Richardson, TX, FL3V - Virtual Hollywood, FL, FLL3 - Hollywood, FL, Goodyear, Arizona, United States

Chewy Fulfillment CentersWorcester, MA, US
1 day ago
Job type
  • Full-time
Job description

CS Voice Agent

This posting is only for existing Chewy team members. Please do not refer external candidates to this posting. Please apply with your Workday name and Chewy email address (if applicable).

Customer Service Voice Trainee

Schedules : Available schedules to be selected at time of hire.

Training Schedule : Training will be 3 consecutive weeks - Monday through Friday - 10 : 00am- 5 : 30pm EST (9 : 00am- 4 : 30pm CST)

Location : PH0V (Arizona), FL3V (Florida), or DF4V (Texas)

Additional Information :

  • Qualified candidates will be required to complete an online assessment during their current work schedule.
  • In addition to the above, the following factors may be evaluated for each qualified candidate : application date, tenure, and assessment results.
  • Please email questions to fccsinternalmobility@chewy.com.

Our Opportunity :

We are seeking full-time, motivated Customer Service Representatives to join our award-winning customer service team. In this role, you should be comfortable working primarily from home. You will, however, be expected to commute into the office for events, meetings, and training sessions. This means that the role does require you to live in the state of Arizona, Florida, or Texas. We are not looking for order-takers or script-readers we're searching for those who can engage with our customers via phone, have the ability to think critically on-their-feet in the moment, and a passion for genuinely helping others. Having a love for pets is an added bonus!

What You'll Do :

  • Engage directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet, to finding that perfect chew toy, or even problem-solving when something doesn't go as planned.
  • Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
  • Operate with understanding, use active listening, patience, empathy, and kindness to customers and Team Members alike.
  • Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
  • Engage with teammates, your direct Manager, and other Team Members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.

    • What You'll Need :

  • No corrective actions issued within the last 90 days.
  • In current position for at least 90 days.
  • Customer service experience.
  • Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment.
  • Ability to multi-task (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment.
  • Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers.
  • Ability to adapt to change with the business needs of the company.
  • Flexibility to shift schedule and work overtime as needed by the business unit.
  • Must bring proven ability to maintain confidentiality and secure sensitive information.
  • High school diploma or equivalent.
  • Must pass a background check.

    • Technical Requirements :

  • Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
  • Work area acceptable for webcam use.
  • Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed / 5Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider). Applicants must meet and show this requirement.
  • You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
  • Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify.
  • Options for two-factor authentication include :
  • A smartphone or tablet on which the Okta mobile app can be downloaded.
  • A cell phone that can receive SMS messages and phone calls.

    • Why Chewy Customer Service?

    It's not just about us. It is also about what you get. That's why in Chewy Customer Service, you are empowered to become your best.

  • You Belong : Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their perspectives to deliver on our mission!
  • You Can Grow : Our culture is for those who thrive on delivering results and becoming your best no matter your role or location.
  • You Can Make a Difference : You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
  • You Will Get Support : When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
  • You Will Get Rewarded : Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate Chewtopians who are making an impact each day.

    • Please apply with your Chewy email address.

    Create a job alert for this search

    Richardson Tx • Worcester, MA, US

    Related jobs
    • Promoted
    Border Patrol Agent

    Border Patrol Agent

    U.S. Customs and Border ProtectionSouth Ashburnham, MA, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 5 days ago
    • Promoted
    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    U.S. Customs and Border ProtectionSouth Woodstock, Connecticut, US
    Permanent
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Side Hustle Evaluator - Flexible Online Gig Work

    Remote Side Hustle Evaluator - Flexible Online Gig Work

    Finance BuzzBarre, Massachusetts, US
    Remote
    Temporary
    Are you looking to earn extra income from the comfort of your home? We're seeking motivated individuals to explore and test a variety of remote side hustle opportunities featured on FinanceBuzz.Thi...Show moreLast updated: 30+ days ago
    • Promoted
    Call Center Representative Agent Work At Home - Part Time Paid Panelists

    Call Center Representative Agent Work At Home - Part Time Paid Panelists

    ApexFocusGroupWorcester, MA, US
    Remote
    Full-time +1
    Now accepting applicants for Focus Group studies.Earn up to $750 per week part-time working from home.Must register to see if you qualify. No call center representative agent experience needed.Call ...Show moreLast updated: 4 days ago
    • Promoted
    U.S. Border Patrol Agent

    U.S. Border Patrol Agent

    U.S. Customs and Border ProtectionBaldwinville, Massachusetts, US
    Permanent
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed

    Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed

    ApexFocusGroupWorcester, Massachusetts, US
    Remote
    Full-time +1
    Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible. Call Center Representative Agent experienc...Show moreLast updated: 30+ days ago
    • Promoted
    Call Center Agent (Dominican Republic)

    Call Center Agent (Dominican Republic)

    24 Hours GroupWorcester, MA, US
    Full-time
    The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Ident...Show moreLast updated: 2 days ago
    • Promoted
    Call Center Agent Worcester, MA

    Call Center Agent Worcester, MA

    Amergis Healthcare StaffingWorcester, MA, US
    Full-time
    At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits : . Competitive pay & weekly paychecks.Health, dental, vision, a...Show moreLast updated: 14 days ago
    • Promoted
    Disaster Relief Call Center Representative

    Disaster Relief Call Center Representative

    MCIWorcester, MA, US
    Full-time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...Show moreLast updated: 1 day ago
    • Promoted
    Work From Home

    Work From Home

    Remote JobsSouth Barre, MA
    Remote
    Full-time
    Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office. Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work f...Show moreLast updated: 2 days ago
    • Promoted
    Call Center Agent (Costa Rica)

    Call Center Agent (Costa Rica)

    24 Hours GroupWorcester, MA, US
    Full-time
    The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Ident...Show moreLast updated: 2 days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Axelon Services CorporationLeominster, MA, US
    Full-time
    Associate s or Bachelor s degree.Requires the ability to use specialized applications software and computer systems.Necessitates individuals who are multifunctional and able to work under stressful...Show moreLast updated: 30+ days ago
    • Promoted
    Verizon Sales Consultant

    Verizon Sales Consultant

    Cellular Sales Verizon Authorized RetailerAuburn, MA, US
    Full-time
    Average and High-End Sales Consultants earn $59000 – $117000 + / year.Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a comp...Show moreLast updated: 30+ days ago
    • Promoted
    Call Center Agent

    Call Center Agent

    Axelon Services CorporationWorcester, MA, US
    Full-time
    Schedule : Friday, Saturday, Sunday, Monday.Dress code is business casual, no jeans.Job Requirements - Bachelor's degree in HR , Psychology, or Sociology. Crisis center oversees 32 towns in MA , are ...Show moreLast updated: 5 days ago
    • Promoted
    Air Interdiction Agent

    Air Interdiction Agent

    U.S. Customs and Border ProtectionWoodstock, CT, US
    Full-time
    Pilot CBP Air Interdiction Agent.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work wi...Show moreLast updated: 3 days ago
    • Promoted
    Call Center Representative Trainee

    Call Center Representative Trainee

    BankTalent HQWhitinsville, MA, United States
    Full-time
    We have a Unique opportunity to join our Call Center team as our newest Trainee in a full-time role.We are group of talented, professional individuals passionate about supporting our customers and ...Show moreLast updated: 30+ days ago
    • Promoted
    Benefits Customer Service Advisor - Work from home (50k-90k per year)

    Benefits Customer Service Advisor - Work from home (50k-90k per year)

    Professional CareersLeominster, Massachusetts
    Remote
    Full-time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 2 days ago
    • Promoted
    Call Center Agent (Colombia)

    Call Center Agent (Colombia)

    24 Hours GroupWorcester, MA, US
    Full-time
    The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Ident...Show moreLast updated: 2 days ago