Healthcare Customer Success Manager

A company is looking for a Manager, Customer Success - Healthcare.

Key Responsibilities

Drive improvements in customer retention, expansion, and satisfaction metrics

Build and develop a high-performing team of Customer Success Professionals specialized in healthcare

Design and execute tailored success plans for healthcare organizations

Required Qualifications

8+ years of SaaS experience with at least 3 years managing Customer Success teams

Experience working with healthcare organizations and understanding their unique challenges

Strong knowledge of video collaboration technology in healthcare settings

Proven track record of building and scaling high-performing customer success teams

Understanding of healthcare workflows and compliance requirements (HIPAA)