Job Description
Duties : All service lines operate in a customer service-oriented environment using continuous improvement tools. Duties typical of this position include but are not limited to :
- Have a thorough knowledge of the policies and procedures that relate to the particular service line with the ability to apply them.
- Process service line specific transactions in accordance with standard work and the service line service level agreement.
- Conduct both written and telephone communications and prepare email correspondence to customers vendors program administrators and others regarding requesting information.
- Resolve difficult processing errors identify processing system user needs and other more complex transactions.
- Analyze data and resolves complex auditing problems related to various NYS business practices including various audit functions and related processes.
- Have a working knowledge of the BSC ticketing system.
- May assign work to lower-level processing staff as needed.
- Consistently provide quality customer service to all BSC customers.
Experience :
Either 1 : A high school diploma and three years of full-time experience processing business finance or human resource transactions.
Or 2 : 60 semester credit hours of college-level study.
Or 3 : 30 semester credit hours of college-level study AND one year of the experience stated in qualification #1.
Key Skills
Internal Audit,Customer,Data Structures,ABAP,Horticulture,Application Engineering
Employment Type : Full-Time
Experience : years
Vacancy : 1
Hourly Salary Salary : 17 - 17