Technical Customer Success Manager

A company is looking for a Technical Customer Success Manager to assist customers in utilizing their integration platform effectively.

Key Responsibilities

Support adoption efforts by providing technical guidance and best practices to customers

Assist in configuring, testing, and troubleshooting integration workflows on the platform

Conduct enablement sessions to help customers understand technical concepts and platform capabilities

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field

Proven experience in a customer-facing technical role, such as Technical Account Manager or Solutions Engineer

Foundational understanding of APIs, webhooks, and integration principles

Basic experience with cloud-based applications like NetSuite, Shopify, or Salesforce

Experience using tools like Salesforce or customer support platforms is a plus