Desktop and Mobility SupportTata Consultancy Services • Durham, NC
Desktop and Mobility Support
Tata Consultancy Services • Durham, NC
30+ days ago
Job type
- Full-time
Job descriptionProvideremote desktop level L2 troubleshooting of end user issues by taking remotecontrol of their Laptop / Desktop / VDI Solvetechnical issues related to Windows 10 / 11, iOS and Mac operating systems andstandard software components like MS Office / VPN / Anti-Virus / Skype etc. Providesupport in enroll the iOS devices in MDM (JAMF) and investigate the incidentsand Tasks Deploymentof device drivers and windows patch updates Troubleshootlaptop / desktop performance, group policy, Encryption and failed Softwareconfiguration of end user devices Managethe Security compliance health status of end user workstations Monitorsecurity patching status and remedy deficiencies proactively Diagnose,troubleshoot, resolve and escalate supported software, hardware and peripheralIncident calls assigned from Service Desk team Adjustconfiguration options as required to resolve defects identified whileperforming corrective action on a device Investigatedesktop level incidents and identify root causes to be able to providesolutions. Deployment,Monitoring, Reporting of Device Drivers including BIOS & utilities SupportWindows 10 Feature upgrade using modern management techniques - SCCM / Auto Pilot L2Workstations operational support Monitorand report on User experience.
Report on Workstation image deployments andpatch compliance metrics
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Desktop Support • Durham, NC
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