Functional Tester - Residential telecom product
CapgeminiPhiladelphia, PA, US30+ days ago
Job type
- Full-time
Job descriptionTest Case Design and Execution Telecom Protocols and Standards Defect Management and Troubleshooting Automation Testing Tools Network and Infrastructure Knowledge Customer Experience and Service Level Understanding Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child / elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief
Functional Tester - Residential telecom product-079488
Description
About the job you’re considering
Telco Resi (Telecommunications Residential) functional testing focuses on evaluating the functionality of telecommunications services and products offered to residential customers. This testing ensures that various aspects of the services, such as voice, internet, and TV services, are operating correctly.
Your role :
- Service Activation & Provisioning : Testing the end-to-end process of activating and provisioning services like internet, TV, and phone for residential customers.
- Service Performance : Ensuring the speed, quality, and reliability of internet connections, as well as the performance of voice calls and video streaming.
- Billing & Account Management : Verifying that billing systems are correctly calculating charges, processing payments, and reflecting accurate customer account details.
- Device & Equipment Testing : Checking the functionality of devices like modems, routers, set-top boxes, and phone handsets that are provided to residential customers.
- Network Coverage & Connectivity : Testing the network infrastructure to ensure proper coverage and uninterrupted connectivity for residential users.
- Customer Support & Troubleshooting : Validating that customer support tools can effectively diagnose and resolve issues for residential users.
- The goal is to make sure the services meet the expected requirements, are reliable, and provide a good customer experience.
Your skills and experience
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer :
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Functional Tester • Philadelphia, PA, US