Customer Support Specialist

A company is looking for a Tier 1 Customer Support Specialist to provide exceptional customer service and technical support for its software products.

Key Responsibilities

Provide technical customer service by troubleshooting issues through chat, email, and phone

Oversee customer service improvements by measuring customer satisfaction and redesigning processes

Recommend product improvements by identifying patterns and communicating suggestions to management

Required Qualifications

Minimum one year of experience in a technical customer service role

Proficiency in API keys is highly preferred

Experience with multi-channel communication for technical support

Detail-oriented with a customer-first approach