Certified Medical Assistant

Certified Medical Assistant

Synapticure is seeking a Certified Medical Assistant (CMA) to join our growing virtual care team supporting patients living with neurodegenerative diseases. This role is critical to ensuring a seamless and compassionate experience for patients by coordinating medical records, managing prior authorizations, supporting specialist referrals, and assisting neurologists during virtual visits. You will serve as a vital bridge between patients, providers, and the broader care coordination teamhelping to prepare clinical documentation, facilitate communication, and ensure that all administrative and clinical support functions run efficiently. The ideal candidate is an experienced, certified medical assistant with exceptional organizational and communication skills, who is comfortable working in a fast-paced, technology-driven healthcare environment. This position offers the opportunity to work from home while supporting a mission-driven organization focused on redefining how patients with neurodegenerative diseases receive care.

Job Duties What you'll be doing :

• Coordinate medical record retrieval, ensuring complete and timely submission of patient documentation for provider review
• Prepare and process referrals to specialists and manage prior authorization requests in coordination with insurance payors
• Virtually greet and room patients prior to telehealth appointments, confirming patient information and visit readiness
• Review and update patient records in the electronic health record (EHR), maintaining accuracy and compliance with HIPAA and organizational policies
• Serve as a liaison between patients, caregivers, and care teams to provide information, resources, and follow-up support
• Assist neurologists and advanced practice providers during virtual encounters, ensuring smooth workflows and accurate documentation
• Communicate with insurance companies, clinical partners, and internal departments to resolve issues or delays related to billing, referrals, or authorizations
• Support care coordination by identifying barriers to care and escalating complex issues to clinical leadership as appropriate
• Maintain accountability to quality standards in all patient and partner interactions, ensuring the highest levels of professionalism and confidentiality
• Participate in regular team meetings, trainings, and process improvement initiatives to enhance the patient and provider experience

Requirements What we look for in you :

Preferred Qualifications :

We're founded by a patient and caregiver, and we're a remote-first company. This means our values are at the heart of everything we do, and while we're located all across the country, these principles are what tie us together around a common identity :

Competitive salary commensurate with experience

Comprehensive medical, dental, and vision coverage

401(k) plan with employer matching

Remote-first work environment with provided technology and home office stipend

Generous paid time off and sick leave

Professional development and career growth opportunities

This is a fully remote position. Occasional travel for team meetings, training sessions, or company events may be required.