Patient Service Representative- Full time- Roy Clinic

Patient Service Representative- Full time- Roy Clinic page is loaded Patient Service Representative- Full time- Roy Clinic

Patient Service Representative- Full time- Roy Clinic

locationsRoy Clinic time typeFull time posted onPosted Today job requisition idR33548 Job Description :

This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.Job Essentials

1. Uses available tools to complete timely and quality submission of bills and follows-up on patient accounts to ensure the prompt and accurate receipt of payments.

2. Uses appropriate follow-up methods and contacts in working with various payer types to ensure timely billing and claim resolution.

3. Performs account analysis for claim acceptance, rejection, or denials to ensure proper payments are received and ensures all account demographics including payer information is accurate and up to date.

4. Satisfies all Intermountain requirements regarding procedural, operational and compliance training and updates.

5. Maintains expected productivity and quality standards including working all daily, weekly and monthly reports timely and accurately.

6. Makes appropriate corrections to accounts during the collection cycle.

7. Communicates effectively and professionally with all internal and external entities. Provides courteous and professional service to all Intermountain patients, affiliates, providers, administrators, employees, co-workers, insurance representatives, vendor representatives, attorneys and other stake holders.

Minimum Qualifications

• Two years of customer service experience.
• Keyboarding experience.
• Demonstrated good interpersonal, written, and verbal communication skills.

Preferred Qualifications

• Experience in professional office setting.
• Billing or collections experience.

Physical Requirements :

• Interact with others requiring the employee to communicate information.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location :

Roy Clinic Work City :

Roy Work State :

Utah Scheduled Weekly Hours :

36 Intermountain Healthcare is a team of more than 41,000 caregivers who serve the healthcare needs of people across the Intermountain West, primarily in Utah, Idaho, and Nevada.

We are an integrated, not-for-profit health system based in Salt Lake City, Utah, with clinics, a medical group, affiliate networks, hospitals, homecare, telehealth, health insurance plans, and other services, along with wholly owned subsidiaries including SelectHealth, Saltzer Health, and Intermountain Healthcare in Nevada.

Our mission is : Helping people live the healthiest lives possible.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

Get In Touch

Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

We intentionally work toward an Intermountain Healthcare that reflects our diverse communities and provides culturally competent care, health equity, and a sense of belonging amongst all our caregivers (employees).

This is an important part of fulfilling our mission to help people live the healthiest lives possible. The three pillars of our work are talent experience with Intermountain (application, internship, development, etc.

community benefit, and care delivery.

Learn more about diversity at Intermountain,

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and / or labor market analysis have been included.

Other duties may be assigned by the supervisor.

All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status.

Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

Thanks for your interest in continuing your career with our team!