Talent.com
Shift Leader

Shift Leader

Planet FitnessMalden, MA, US
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Benefits :

  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Training & development

Job Summary

The Shift Leader will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience.

Essential Duties and Responsibilities

  • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
  • Assist with Staff Management and provide backup support to Club Manager as needed.
  • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
  • Assist in resolving or escalating to Manager any employee issues or concerns.
  • Involved in all front desk related activities including :

    • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
  • Assist in overseeing cleanliness and maintenance of facility.
  • Minimum 20 hour work week
  • Backup support for any employee who is absent.

    • Qualifications / Requirements

  • Superior customer service skills, preferably in the fitness industry.
  • Prior experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic and energetic!
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma / GED equivalent required.
  • Must be 18 year of age or older.

    • Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

    • More Benefits

  • Eligible For : Bi-Weekly Team Bonus, Monthly Mystery Shop Bonuses and Monthly Shift Leader Bonus
  • FREE Black Card membership after 30 days of employment
  • Full-Time eligible for 50% Company paid benefits after 90 days of employment

    • Medical

  • Dental
  • Vision
  • Paid Personal Time (after 6 months)

    • Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

    Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

    Create a job alert for this search

    Shift Leader • Malden, MA, US

    Related jobs
    Shift Leader

    Shift Leader

    Dunkin' | Catalano CompaniesBurlington, MA
    Full-time +1
    Sure, it's the coffee and the tasty baked goods.But more than that, it's the people behind the counter, who make Dunkin' Donuts what it really is, creating a culture and place that isn't the typica...Show moreLast updated: 30+ days ago
    • Promoted
    Shift Leader

    Shift Leader

    The Halal Guys, Fenway ParkBoston, MA, US
    Full-time
    The shift lead position is the first step an hourly team member takes towards becoming a manager.One may not always be leading a shift, but as a certified shift leader, the individual will be expec...Show moreLast updated: 30+ days ago
    Shift Leader

    Shift Leader

    Aires & Helena Donuts IncMalden, MA, US
    Full-time
    Keeping America running is a big deal, and we’re proud to be Movin’ and Shakin’ to fuel the day, every day.At Dunkin’, our team members are the ingredients of goodness that make up a team that supp...Show moreLast updated: 30+ days ago
    Shift Leader

    Shift Leader

    Roslindale Wingstop - MABoston, Massachusetts, United States
    Full-time
    A shift leader must be able to lead by example at ALL times on every shift.The must be able to help train new staff members and handle cash with 100% proficiency.Show moreLast updated: 30+ days ago
    Shift Leader

    Shift Leader

    AmorinoBoston, MA, US
    Full-time
    Amorino is looking for enthusiastic, hard-working and ambitious Shift Leaders to join Boston's first store, located on Newbury Street!. The ideal supervisor is motivated, outgoing and.They're the op...Show moreLast updated: 30+ days ago
    Shift Leader

    Shift Leader

    Watermark Donut CompanyCharlestown, MA, US
    Part-time
    Quick Apply
    Reports to and works under the direction of the store manager and / or assistant manager.Team Member to join our network! Boston Locations. Keeping America running is a big deal, and we’re proud to be...Show moreLast updated: 30+ days ago
    Shift Leader

    Shift Leader

    Smashburger | MassachusettsBoston, Massachusetts, United States
    Full-time
    Better burgers takes better service, support and.That's why we treat our team members fairly in a diverse.With an average of 10 restaurants opening each year, we. Get Paid $ to Refer your Friends •.R...Show moreLast updated: 30+ days ago
    Shift Leader

    Shift Leader

    Pizza HutMalden, MO, US
    Full-time
    Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut’s master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee...Show moreLast updated: 30+ days ago
    Shift Leader

    Shift Leader

    Dunkin' - Franchisee Of Dunkin DonutsHull, MA
    Full-time
    We are a Dunkin’ Donuts brand retail collection of franchise businesses committed to providing each guest with high quality service each time they visit us. It is our goal to recruit employees who d...Show moreLast updated: 30+ days ago
    Shift Leader

    Shift Leader

    Blaze Pizza - MassachusettsBoston, Massachusetts, United States
    Full-time
    Taking orders, preparing and firing GREAT pizzas that are in-line with company standards.Operating a point of sale system and cash handling. Food preparation, general cleaning, stocking items and ma...Show moreLast updated: 30+ days ago
    Shift Leader

    Shift Leader

    Taco BellBrookline, MA, US
    Full-time
    Company Summary : Who is Taco Bell?.Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. Founded on innovation and passion with Glen Bell bringin...Show moreLast updated: 30+ days ago
    Shift Leader

    Shift Leader

    Papa John's - E&R FoodsSomerville, Massachusetts, United States
    Full-time
    The Shift Leader supervises shifts.Papa John’s restaurant to ensure.Other responsibilities include the management.Ensure compliance with all federal,. Performs assigned work station duties such as m...Show moreLast updated: 30+ days ago
    SHIFT LEADER -

    SHIFT LEADER -

    CAFUA MASSACHUSETTSSaugus, Massachusetts, United States
    Full-time
    The Shift Leader is responsible for the.A majority of the time will be.Start by taking personal responsibility to provide the best guest. Together, we can accomplish this by delivering what.Quality ...Show moreLast updated: 20 days ago
    Shift Leader

    Shift Leader

    Northern Mgmt | MassachusettsRevere, Massachusetts, United States
    Full-time
    Northern Management Group is currently hiring .We are a family oriented growing Network of Dunkin’ locations.We currently operate 27 locations and are looking to grow! Immediate openings available...Show moreLast updated: 12 days ago
    Shift Leader

    Shift Leader

    Pizza hutMalden, MO
    Full-time
    Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee...Show moreLast updated: 23 days ago
    Shift Leader

    Shift Leader

    SmashburgerMedford, Massachusetts, United States
    Full-time
    Our first Smashburger restaurant opened in 2007 with one singlenotion in mind;.Better burgers takesbetter service, support and teamwork. That's why wetreat our team members fairly in a diverse and s...Show moreLast updated: 30+ days ago
    • Promoted
    Shift Leader

    Shift Leader

    Planet FitnessMalden, MA, US
    Full-time
    Judgement Free member experience.Essential Duties and Responsibilities.Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superi...Show moreLast updated: 30+ days ago
    Shift Leader

    Shift Leader

    Insomnia CookiesCambridge MA, US
    Part-time
    Harvard Square store located at.Mount Auburn ST, Cambridge MA 02138.You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift.Your h...Show moreLast updated: 30+ days ago