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Member Services Representative
Member Services RepresentativeIllinois Staffing • Hoffman Estates, IL, US
Member Services Representative

Member Services Representative

Illinois Staffing • Hoffman Estates, IL, US
4 days ago
Job type
  • Full-time
Job description

Member Services Representative

A Robert Half client is looking for a Member Services Representative to join their team near Hoffman Estates, Illinois. In this role, you will serve as a key point of contact for members, fostering positive relationships and assisting with their needs. The ideal candidate is detail-oriented, customer-focused, and experienced in claims processing and member services.

Key Details :

  • Role : Member Service Associate (similar to CSR / Admin within financial services, insurance, banking, risk, or even healthcare billing / claimsNOT a call center position)
  • Schedule : MonFri, 8AM4PM, 100% on-site
  • Compensation / Benefits : $26$29 / hour, based on experience and education; overtime opportunities available + full benefits package

Position Highlights :

  • Serve as the first point of contact for insured members to process claims, answer inquiries, and update information
  • Handle sensitive member data and documents, ensuring privacy, security, and compliance
  • Work closely with beneficiaries throughout claims and changes (address updates, beneficiary designations, etc.)
  • Perform administrative / research tasks and support department projects
  • Maintain accurate records in Salesforce and other internal systems
  • Participate in weekly team meetings and ongoing training as you grow in the role

    • If you are interested in contributing to a friendly and committed team that makes an impact for its membersand your experience aligns with any of the aboveplease apply!

    Requirements :

  • Ideal Background : 2+ years detail oriented customer service experience; financial services, insurance, banking, healthcare claims / billing, or risk / compliance is a plus
  • Administrative strengths in organization, communication, and attention to detail
  • Proficiency with Microsoft Office (Word, Excel, Outlook); experience with Salesforce (or other CRM) preferred
  • Compassionate, collaborative, and comfortable in a mission-driven, faith-based nonprofit office
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    Member Service Representative • Hoffman Estates, IL, US

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