Data Center Manager

Data Center Technical Liaison

This role will be the technical liaison between the technology teams and the Data Center Environment. You can fix and solve all but the most complex infrastructure issues. As a skilled trouble-shooter on a wide range of Data Center environment and systems you understand which issues to escalate to the appropriate resolver groups. You build and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes, and introduce automation with aim towards simplification. You can execute small projects on your own and work with your Direct Management in planning and executing larger local projects. You ensure consistency to all established guidelines and management practices for your employees. Some travel will be involved.

Career Level - M2

Responsibilities

Your team's responsibilities will include :

• Act as technical liaison for our technical teams.
• Understand internal customer problem and provide technical solution in timely manner.
• Understand customer urgency and sensitivity of problem.
• Strong verbal and written communication skills.
• Ability to speak confidently and communicate clearly with internal customers.
• Work well with demanding customer environment and delight customer.
• Strong consistency to process and be process champion.
• Installation, monitoring, maintenance, support, and optimization of all production server hardware, software.
• Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status.
• Manages escalated support cases and leads appropriate internal technical resources and / or 3rd party vendors to resolution.
• Assist with server operating system and application upgrades, bug fixes and patching.
• Working on standardization projects for both hardware and software under the Oracle technology stack, while providing consistent system uptime as encouraged in an IaaS environment.
• Ability to quickly learn new technologies and keep up with the latest technologies.
• Advanced knowledge of network architecture and protocols.
• Experience with enterprise administrative scripting using a major scripting language (PowerShell, Bash, Perl, etc.).
• Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management.
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.
• Superb communication skills and ability to communicate effectively professionally with a diverse group of customers and staff.
• Experience providing client-facing, direct customer support and service.
• Ability to connect with all levels of an organization in a professional, and tactful manner.
• Ability to work efficiently in multi-functional teams or inventively and independently as an individual.

Detailed Description and Job Requirements

Work with a world class team to develop, implement, and support powerful Oracle technology. Manages a team maintaining and / or implementing hardware project(s) and / or internal systems. Defines, documents, and manages scope, expectations, implementation approach, work and acceptance testing criteria. Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and / or functional peer group managers. May interact with senior management. Demonstrated leadership skills. Detailed knowledge of several applications within a business area needed. BA / BS degree and relevant experience.

Disclaimer : Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only US : Hiring Range in USD from : $80,000 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following :

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - M2

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.