CVICU Cohort 30
Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication. Position hours are 24 hours per week rotating based on unit need. No specific workdays or days off can be guaranteed.
We care for adult patients aged 18 and up who are being treated for post-op recovery and intensive care for coronary artery bypass grafting, aortic surgeries, valve surgeries, pulmonary endarterectomies, heart / lung / dual organ transplant, and care of temporary mechanical circulator support, including the majority of our center's ECMO population. Surgical cardiovascular, thoracic, and vascular intensive care, including :
- Post-op recovery and intensive care for coronary artery bypass grafting
- Aortic surgeries
- Valve surgeries
- Heart, lung, and dual organ transplant
- Care of temporary mechanical circulator support including the majority of our center's ECMO population
Key responsibilities include :
Processing orders according to guidelines, following computer downtime proceduresEntering and updating information in the computer system to ensure current information and retrieve data accuratelyMaintaining unit log according to guidelines, making follow-up appointments, and performing discharge related clerical tasksResponding to patient call system and patient requests providing clear, current information to families, visitors, and staffUsing telephone, patient call system, beeper / paging system, fax / copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and suppliesOrdering, maintaining, and using supplies in a cost-effective mannerTechnical capabilities include :
Customer Service : A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needsPatient Documentation : The ability to receive and record patient informationTelephone Skills : Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customersCore accountabilities include :
Organizational Impact : Performs tasks that are typically routine that may impact team's performance with occasional guidanceProblem Solving / Complexity of work : Utilizes some discretion and research to solve routine problemsBreadth of Knowledge : Applies knowledge of standards, established processes and procedure that apply to your own jobTeam Interaction : Provides guidance to entry level co-workersCore capabilities include :
Supporting Colleagues : Develops Self and Others : Continuously improves own skills by identifying development opportunities. Builds and Maintains Relationships : Seeks to understand colleagues' priorities, working styles and develops relationships across areas. Communicates Effectively : Openly shares information with others and communicates in a clear and courteous manner.Delivering Excellent Services : Serves Others with Compassion : Invests time to understand the problems, needs of others and how to provide excellent service. Solves Complex Problems : Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. Offers Meaningful Advice and Support : Listens carefully to understand the issues and provides accurate information and support.Ensuring High Quality : Performs Excellent Work : Checks work quality before delivery and asks relevant questions to meet quality standards. Fulfills Safety and Regulatory Requirements : Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.Managing Resources Effectively : Demonstrates Accountability : Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work / service. Stewards Organizational Resources : Displays understanding of how personal actions will impact departmental resources. Makes Data Driven Decisions : Uses accurate information and good decision making to consistently achieve results on time and without error.Fostering Innovation : Generates New Ideas : Willingly proposes / accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. Applies Technology : Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. Adapts to Change : Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.Position Qualifications :
Responsibilities : Relevant work experienceExperience Level : Less than 1 yearEducation : High School Diploma or GEDVanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE / Vets / Disabled.
