Teller / Member Service Representative

Job Opportunity At Liberty FCU

Liberty FCU, a full-service credit union, is seeking a Full-Time Member Service Representative / Teller for the Owensboro West Office located at 2820 N. York Street, Owensboro, KY 42301. Candidates must possess excellent member service skills, professionalism, and confidentiality. Previous financial institution experience is preferred. The Owensboro West Office hours of operation are Monday through Thursday 9 a.m. - 5 p.m., Friday 9 a.m. - 6 p.m., and Saturday 9 a.m. - 12 p.m. Candidates must be available to work Saturdays on a rotating basis. If applicable, a two-three week paid training program will be held in Evansville, IN.

Duties and responsibilities include but are not limited to the following :

• Serve as a primary Member Service Representative (MSR). Meet member needs by maintaining appropriate knowledge of all company products and services.
• Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
• Determine acceptability of negotiable items and place holds on deposited funds when appropriate.
• Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.
• Learn to recognize member's needs and recommend appropriate products and services while providing quality member service.
• Strive to balance cash drawer each day.
• Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
• Assist with processing night drop.
• Assist in balancing branch cash machines.
• Assist members in accessing safe deposit boxes.
• Answer member telephone inquiries.
• Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
• Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.
• Complete all required compliance training.
• Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
• Prepare all daily work items for transfer to the appropriate departments.

Qualifications :

Benefits and Compensation :

Liberty FCU is an Equal Opportunity Employer, Minority / Female / Disability / Protected Veteran. Equal employment opportunity, including veterans and individuals with disabilities.