Technical Support Specialist

A company is looking for a Technical Support Specialist- Commercial.

Key Responsibilities

Provide first-level support for Business Voice & Data products through diagnosis, troubleshooting, and problem escalation

Interact with customers, vendors, and technicians to resolve service-impacting issues

Document technical issues and solutions in the company's ticketing or billing systems

Required Qualifications

High school diploma or equivalent

1 year of experience in telecommunications or technical support in a call center environment

Industry-recognized certifications such as CCENT, Network +, or equivalent telecommunications training are a plus

Knowledge of Internet protocols, telephony, and networking tools is advantageous

Flexibility in scheduling, including potential evening and weekend hours