Job Description
Job Description
The Client Service Representative (CSR) is the heart of our front desk. You’ll be the face and voice that greets clients, coordinates appointments, and keeps the day running smoothly. This role requires strong multitasking skills, a friendly demeanor, and a genuine passion for helping pets and their owners.
Requirements / Responsibilities
Key Responsibilities
Answer & Manage Calls :
- Handle up to four incoming phone lines alongside teammates
- Triage calls, direct urgent inquiries appropriately, and assist owners in recognizing true emergencies
Appointment Scheduling :
Book, confirm, reschedule, and cancel appointments using CornerstoneMaintain a balanced daily schedule to optimize patient flowClient Check-In / Check-Out :Greet clients in person, verify patient and owner information, and update recordsProcess payments (cash, card, CareCredit) and discuss payment plan options when neededAdministrative Tasks :
Fax patient charts to specialists or referring vets as requestedContact clients with normal bloodwork results and document all communications in CornerstoneLog prescription refill requests promptly and accuratelyRun end-of-day reports, balance cash drawer, and prepare depositClinic Support & Education :
Restock office supplies (forms, prescription pads) and maintain the coffee barAssist with light housekeeping in exam rooms and reception area to ensure a welcoming environmentProvide basic pet care guidance (preventive care, nutrition, parasite prevention) to clients at check-outSpecial Instructions
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.