Top Executive Deskside Support

Position Summary The successful candidate will work and support Executive level Schneider Electric employees in North America (USA, Canada, and Mexico).

TES Tech Partner position is customer-facing and responds to employee requests, deliver resolutions, support critical projects, and advise on selecting technology devices and tools for business use.

This role is part of a small team focused on delivering proactive top-tier support to our executive teams. This role has a focus on Software issue resolution, upkeep for any and all Executives in this locaiton.

Essential Responsibilities : Provide White-Glove support for Senior Executives Create, Receive, Monitor, Maintain and Resolve work tickets Imaging, Setup and Support of computer(s), monitor(s), mobile device(s) Maintain on-site presence at designated service locations to support end users Software installation and support in accordance with Schneider standards Perform pro-active and on-demand health check of IT systems including, but not limited to : printers, copiers, fax machines, scanners, and video conference equipment Training end users on how to operate office automation equipment as requested Hardware platform troubleshooting and management Software platform troubleshooting and management Perform secure password management for all provided passwords Support access to corporate network / wireless and applications (both on network as well as over VPN) Coordinate execution of tasks with guidance from Service Desk representatives Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking Coordinate with external vendors for service of location infrastructure components.

Other IT related duties as assigned Although rare, occasional off hours work may be required based on situation. Qualifications : 7+ years of technical support experience, previous deskside technician support experience Previous experience supporting Senior Management and Executive level personnel strongly preferred Confident, upbeat and re-assuring attitude with ability to communicate and interact with workplace professionals, including Executive level personnel, as needed Proactive, forward-thinking to anticipate and address issues before they become problems.

Office experience ITIL and ITSM experience preferred 7+ years of experience in implementing, troubleshooting and supporting end user technologies & services, preference given to experience in medium to large sized environments 7+ years of MS Windows desktop or laptop OS administration, configuration and troubleshooting experience Experience with Microsoft SCCM Mobile Device Management experience with supporting and managing mobile devices, configuring mobile policies and deploying mobile applications Strong knowledge of key technologies including Enterprise Mobility, Collaboration, Messaging, Video Conference and Unified communication Strong knowledge of LAN and WiFi technologies Strong working knowledge of Active Directory Ability to resolve complicated technical issues under pressure Ability to explain complicated technical problems in non-technical terms