Customer Service Lead

Job Title : Customer Service Lead

MINIMUM 2 YEARS OF RECENT CUSTOMER SERVICE LEADERSHIP EXPERIENCE OR 5 YEARS OF CUSTOMER SERVICE EXPERIENCE

Connect Staffing is seeking an experienced Customer Service Lead to support a busy customer service department and help drive team performance at a fast-paced facility in Huntington Beach, CA.

Schedule : MondayFriday, 8 : 00AM4 : 45PM (full-time)

Requirements for Customer Service Lead :

Minimum 2 years of recent customer service leadership experience or 5 years of customer service experience.

Excellent verbal and written communication skills, with the ability to explain information clearly.

Strong attention to detail with the ability to recognize and resolve discrepancies.

Effective problem-solving skills and reliable follow-through on tasks.

Ability to manage multiple priorities in a fast-paced environment.

Strong organizational skills, interpersonal skills, and a positive, team-oriented attitude.

Ability to work overtime as needed.

Proficiency with Microsoft Office, email systems, and standard office equipment.

Prior experience in roles such as Customer Service Supervisor, Customer Service Lead, Senior Customer Service Representative, Call Center Lead, Client Support Lead, Service Desk Lead, or Customer Care Coordinator is a plus!

Benefits of the Customer Service Lead :

Health and dental benefits available

CalSavers retirement program available

Earn referral bonuses

Responsibilities of the Customer Service Lead :

Assist Customer Service Representatives by helping resolve customer concerns and authorizing adjustments as needed.

Serve as the first level of escalation for customer issues and ensure timely, professional resolution.

Monitor inbound call and email queues and allocate workflow to meet productivity and service goals.

Communicate cross-departmentally to gather information and assist with customer solutions.

Provide coaching, direction, and ongoing support to Customer Service Representatives.

Help facilitate team communication, updates, and process improvements.

Participate in goal-setting for team members and support performance-driven initiatives.

Train new team members on procedures, workflow, and customer service standards.

Document coaching observations and prepare reports for management as needed.

Support overall department performance, morale, and customer satisfaction.

Perform additional responsibilities as assigned by the Customer Service Manager.

All candidates meeting the minimum requirements will receive an SMS invite to an AI-based interview. This interview helps us understand your qualifications and experience, and candidates who complete it will receive first consideration. Please expect a text message from (302) 405-6282 within 30 minutes of submitting your application.

See all our current openings and waitlists at jobs.connectstaffing.com!

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