Technical Support SpecialistTurn2Partners • Austin, TX, United States

Technical Support Specialist

Turn2Partners • Austin, TX, United States

1 day ago

Job type

Full-time

Job description

This Turn2 client is a professional services organization seeking a Technical Support Specialist to deliver high-level IT support across its regional offices. This Tier II / Systems Administrator role combines hands-on troubleshooting, user support, and IT administration, serving as a key escalation point for technical issues while supporting company-wide systems and infrastructure.

You'll play a critical role in supporting hardware, software, and network operations, partnering with senior engineers on strategic projects, and ensuring smooth onboarding / offboarding experiences. Ideal candidates are confident communicators, proactive problem-solvers, and comfortable supporting a hybrid, geographically distributed workforce.

Why This Role Stands Out :

Autonomy + impact : Own support workflows in a regional hub while collaborating on broader IT initiatives.
Diverse technical exposure : Touch everything from end-user support to network connectivity, asset management, and remote tools.
Leadership growth : Mentor junior staff, shape helpdesk processes, and contribute to knowledge-sharing.

What You'll Do :

Respond to and resolve complex hardware, software, and networking issues for on-site and remote staff.

Serve as the primary technical support resource for employees in the regional office, including executive-level stakeholders.

Troubleshoot connectivity issues and assist with basic network configuration and diagnostics.

Install, configure, and maintain devices, peripherals, operating systems, and enterprise software.

Coordinate equipment deployment and inventory, including mobile devices and vendor-supported repairs.

Lead IT onboarding and offboarding activities, ensuring proper account provisioning and hardware setup.

Develop technical documentation and user guides; assist in delivering user training sessions.

Contribute to IT administration tasks and partner with senior engineers on project-based work.

Provide after-hours support when needed and travel occasionally for company needs (15-20%).

What You Bring :

Strong technical troubleshooting skills with 3-5 years of experience in a helpdesk, desktop support, or IT generalist role.

Experience supporting Windows and macOS environments, Microsoft 365, and common productivity tools.

Familiarity with basic network troubleshooting (connectivity, VPN, DNS, DHCP).

Proven ability to support executive-level users with professionalism and discretion.

Strong documentation habits and customer service mindset.

Ability to work independently, manage competing priorities, and navigate ambiguity.

Preferred Certifications (Not Required) :

CompTIA A+, Network+, or Security+

Microsoft 365 Fundamentals

Azure Administrator Associate

Modern Desktop Administrator Associate

Create a job alert for this search

Technical Support Specialist • Austin, TX, United States

Related jobs

EA-Client Support Specialist I

Social Solutions Global • Austin, TX, United States

Full-time

NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democ...Show more

Last updated: 30+ days ago • Promoted

IT Technical Support Specialist

Thomas J Henry Law, PLLC • Sunset Valley, TX, United States

Full-time

Top Texas Law Firm is currently seeking an IT Technical Support Specialist to join the team in our Austin location!.The ideal candidate will be a team player and will carry a professional and posit...Show more

Last updated: 8 days ago • Promoted

Technical Support Specialist

Thermo Fisher Scientific • Austin, TX, United States

Full-time

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear...Show more

Last updated: 7 days ago • Promoted

Customer Support Specialist

VirtualVocations • Austin, Texas, United States

Full-time

A company is looking for a Support Specialist to assist clients and therapists in accessing high-quality mental healthcare. Key Responsibilities Troubleshoot and resolve issues raised by clients a...Show more

Last updated: 30+ days ago • Promoted

Senior Technical Support Specialist

The University of Texas at Austin • Austin, TX, United States

Full-time

Senior Technical Support Specialist.BENEFITS : UT Austin offers a competitive benefits package that includes : .Paid vacation, sick time, and holidays. Career growth & professional development.Please v...Show more

Last updated: 10 days ago • Promoted

HubSpot Support Specialist HubSpot Admin

Process Pro Consulting • Austin, TX, United States

Full-time

Are you the kind of person who loves solving problems, getting things done for the team, and making customers’ lives easier? We’re looking for a HubSpot Support Specialist (HubSpot Admin) to join o...Show more

Last updated: 11 days ago • Promoted

Technical Support Specialist

Genius Road • Austin, TX, United States

Full-time

Austin, Texas (Onsite 5 days per week).We are seeking a proactive Technical Support Specialist to deliver advanced technical assistance and help shape a reliable, well-managed desktop environment.T...Show more

Last updated: 16 days ago • Promoted

Tier 2 Customer Support Specialist

VirtualVocations • Austin, Texas, United States

Full-time

A company is looking for a Tier 2 Customer Support Specialist to provide mid-level technical support for various digital platforms. Key Responsibilities Troubleshoot and resolve complex user issue...Show more

Last updated: 28 days ago • Promoted

Product Support Specialist

Box • Austin, TX, United States

Full-time

Box (NYSE : BOX) is the leader in Intelligent Content Management.Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform ...Show more

Last updated: 17 days ago • Promoted

Technical Support Specialist - Robotics

Diligent Robotics • Austin, TX, United States

Full-time

Technical Support Specialist - Robotics.Be among the first 25 applicants.Technical Support Specialist - Robotics.But nothing worth doing ever is. We envision a future powered by robots that work sea...Show more

Last updated: 16 days ago • Promoted

Customer Support Specialist II

VirtualVocations • Austin, Texas, United States

Full-time

A company is looking for a Customer Care Specialist II who will serve as a key resource for resolving complex technical issues. Key Responsibilities Provide technical assistance through various ch...Show more

Last updated: 1 day ago • Promoted

ILS Technical Assistance Specialist

Texas Health and Human Services Commission • Austin, TX, United States

Full-time +1

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we sup...Show more

Last updated: 7 days ago • Promoted

Technical Specialist

Apple • Austin, TX, United States

Full-time

Apple Retail is where the best of Apple comes together.We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared res...Show more

Last updated: 30+ days ago • Promoted

Technical Support Specialist with DNS Expertise

eFLEXervices • Austin, TX, United States

Permanent

Flexervices is a leading BPO company with 24 years of experience dedicated to delivering exceptional quality and building trust. At eFlex, we consider ourselves partners in success, always focusing ...Show more

Last updated: 1 day ago • Promoted

Senior Customer Services Technical Specialist ( Senior Support Software Engineer) - Hybrid

Wolters Kluwer • Austin, TX, United States

Full-time

Senior Customer Services Technical Specialist ( Senior Support Software Engineer) - Hybrid R0050712 | CPESG | Enablon EHS - North America | Wolters Kluwer. Senior Customer Services Technical Special...Show more

Last updated: 30+ days ago • Promoted

Customer Technical Support Specialist

Lightspeed Systems • Austin, TX, United States

Full-time

Are you passionate about helping customers solve technical problems while delivering exceptional customer service? Do you have a knack for explaining technical concepts in a simple, understandable ...Show more

Last updated: 16 days ago • Promoted

HubSpot Support Specialist (HubSpot Admin)

Process Pro Consulting • Austin, TX, United States

Full-time

Process Pro Consulting is a one-stop shop for HubSpot ops - a small, fast-moving team that partners closely with B2B clients to drive meaningful change. We focus on what matters : real results, genui...Show more

Last updated: 12 days ago • Promoted

Customer Support Specialist

thatch • Austin, TX, United States

Full-time

As a Customer Support Specialist at Thatch, you'll serve as a pivotal force in our company's evolution, acting as an expert on all things Thatch as you support customers of all kinds : employers, em...Show more

Last updated: 5 days ago • Promoted