Platform Solution Architect - Customer Service Management (CSM)

Platform Solution Architect - Customer Service Management (CSM)

Location : Dallas, TX

What You'll Bring

• Proven experience as a Solution Architect, SME, or Consultant with deep expertise in ServiceNow CSM and ITSM transformation.
• Ability to translate complex technical solutions into clear, value-driven narratives for both technical and business stakeholders.
• Strong analytical and problem-solving skills with a focus on aligning architecture to business outcomes.
• 3+ years of hands-on experience in Service Integration, including design, transition, and operations.
• 3+ years of experience in ServiceNow ITSM / CSM module configuration, administration, or business analysis.
• Familiarity with other service management platforms (e.g., BMC Remedy, Kinetic Data).
• Experience with Service Request Management, Service Catalog, and non-core ServiceNow modules (e.g., Service Portfolio, HRSD, Security Ops).
• Exposure to Service Asset & Configuration Management (SACM) and Organizational Change Management (OCM).

What You'll Do

What Sets You Apart

Why Join Us?

As a Platform Solution Architect, you'll be at the forefront of shaping next-generation CSM solutions. You'll work closely with global pre-sales, delivery, and client teams to build robust, cost-effective, and competitive architectures that drive business value and customer satisfaction.?