Call Center Operations Trainer (11 : 30AM - 8 : 00PM ET)

Carekinesis Call Center Operations Trainer

AnewHealth is one of the nation's leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needswherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

The Carekinesis Call Center Operations Trainer should have a broad subject matter expertise, have consistently met performance expectations and have demonstrated the ability to train and develop team members on tasks required for the department workflow. The Carekinesis Call Center Operations Trainer will continue to do critical front-line work and will be a key contributor to the department workflow. The Carekinesis Call Center Operations Trainer will conduct continued training for new employees after their introductory period of training through our Organizational Development department has been completed. We view this position as a developmental role in providing an opportunity for a strong contributor with the ability to explain tasks and train others to take a step forward in their career and provide an opportunity to demonstrate higher level leadership abilities.

Responsibilities

• High level of contribution in front line, day-to-day work as assigned by leads and supervisors
• Provide training on department tasks to new hires, cross trainees and existing team members requiring additional support
• Help coordinate the completion of cross training through communication and scheduling with designated trainees
• Provide a high level of subject matter expertise to the department in supporting continuous improvement projects
• Support leads and supervisors in diagnosing and improving performance of team members

Requirements

Flexibility to adapt schedule as needed, including evenings or weekends, and to meet the demands of training and operational priorities on holidays and during on-call hours.

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical / dental / vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.