Call Center Representative

Job Description

Job Description

Looking for Call Center Representatives!

We are currently hiring for a fulltime position in El Paso, TX. In this role, agents will be managing claims for large pharm company.

This position is onsite and pays $15 / hour plus incentives!

Our ideal candidate is someone who has strong customer service skills and loves to help customers! Please see the details below - we look forward to speaking with you!

Job Title : Call Center Agent

Start Date : May 27th

Pay Rate : $15 / hour (Paid Weekly!) plus incentive pay

Schedule Availability :

• Hours of Operations : Our call center is open from 6AM to 8PM, 7 days a week! Please see shift availability below :
• Must be flexible to work weekends.
• Training hours are Monday through Friday, 7 : 00 AM to 3 : 30 PM

Job Description / Responsibilities :

• Manage pharmaceutical medical claims
• Follow-up on pending request for authorizations, referrals and scheduling.
• Work with customers to help answer questions regarding prescriptions
• Understanding and interpreting insurance explanation of benefits
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal / customer service team targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Maintain confidentiality of all customer and Company records, account numbers, or any other verbal or recorded transactions as required through compliance

Key Competencies :

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt / respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent interpersonal, organization, presentation and communication skills

Requirements :

• Minimum 1 year of Call Center experience
• Excellent customer service skills and ability to build relationships with customers
• Ability to remain calm and professional under pressure
• Good organizational and time management skills
• Must be computer literate and able to navigate on-line portals
• Ability to type 25 WPM
• High School diploma and background check required

CORP #ZR