Operations Manager

Job Description

Job Description

We are seeking a dynamic visionary to step into the role of Operations Manager to guide and foster the expansion of our teams in Seattle!

As the Operations Manager , you will be responsible for managing all fire alarms, fire extinguishers, fire sprinklers, suppressions, monitoring operations, and all other field related activities.

You will have the latitude to use your skills and talents to lead a team that insists on operational excellence, mold strategies that will develop the team to perform at a level that will continue to raise the bar of being the NFPA compliance experts in our market and be a part of strengthening our insistence on positive customer experiences that rarely exist in the Fire & Life Safety industry.

Leadership :

Mentoring and developing the next generation of our leadership at PSI as well as supporting our experienced leaders.

Tactical and Direct execution of the branch operation install and service programs, workflow standards, quality and productivity, safety programs, best practices, and other initiatives.

Lead efforts to develop relationships with local AHJs, key industry associations, and other important industry networks to influence code and enforcement development in favor of our business and our customers.

Supporting executive leadership team in supporting the creation of a scalable and repeatable business model, to support growth plans, by putting into place the people, systems, and facilities to enable healthy rapid growth.

Support sales team activity with operational expertise as required to ensure estimates reflect an accurate representation of the scope of work.

Contribute as key stakeholder of integration team for acquisitions in the Oregon market with focus on effectively integrating new business and new employees into the culture and processes of PSI.

Performance Management :

Identify and champion change and solutions across functional teams and business units through thoughtful change management.

Responsible for recruiting and on boarding of employees throughout branch, in partnership with headquartered Recruiting Team and local HR touch points.

Lead teams to meet or exceed key performance indicators of operational performance.

Conduct annual performance reviews for direct reports and ensure consistent reviews for all employees.

Improve processes and maintain positive culture with in-office teams and field teams, to continue down the path of PSI being top in our industry and our endless efforts to be the employer of choice.

Financials :

Manage revenue, margins, and operating expenses / expenditures to achieve monthly and annual business plan projections and forecasts.

Provide and manage financials using key performance indicators on a consistent basis as required by company reporting processes.

Increase the overall productivity of the branch by implementing relevant employee training, budgeting effectively, eliminating inefficiencies and capturing growth opportunities.

Requirements :

Must have 5+ years of progressive responsibility in Fire & Life Safety management with demonstrated ability to lead and develop leaders, as well as tactically lead, motivate, and direct personnel toward achievement of a common goal.

Additional skills and experience and knowledge in Operations, Construction and Service.

NICET certification(s) in Fire Alarm, Specials Hazards or Water Based Systems preferred.

Bachelor’s degree or equivalent in Business Administration, Fire Protection, Construction Management or related field preferred or equivalent work experience.

Previous field experience as a fire alarm, fire sprinkler or suppression technician preferred.

Proven ability to work in Enterprise Resource Planning (ERP) and service management software to track performance and run reports as needed to manage Key Performance Indicators (KPIs).

Proven abilities to work with Office 365 suite, including but not limited to Word, Excel, Outlook, OneDrive and OneNote (Sharepoint creation / edit a plus).

Must be able to travel for off-site meetings, job walks and other industry events.

Must have a valid driver’s license with an acceptable driving record.

A flexible, hybrid schedule option is available after successful completion of training. You can expect to work 1-2 days remotely and 3-4 days in the office each week.

The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required.

The incumbent may be expected to perform other duties as assigned.

Performance Systems Integration (PSI) is a leader in the Fire & Life Safety industry serving customers throughout Washington, Oregon, Northern California, and Idaho.

We provide a broad range of Fire & Life safety programs and services - monitoring, testing, and inspecting, system maintenance, installations, and code compliance consultations - to the industries we serve.

We strive to be the best place to work within our industry by adhering to the philosophy that we take care of our customers by taking care of our people.

Company Benefits

Medical, Dental, Vision Plans

Company-paid Life and Long-Term Disability Insurance

Health Savings Account with generous company contribution (HSA)

Flexible Spending Accounts for Medical and Dependent Care (FSA)

Employee Assistance Program (EAP)

Paid Time Off (PTO) plan

10 paid holidays off per year

Safe Harbor 401(k) Retirement Plan with liberal company match

Training and Development Program

Candidates selected for this position will complete a background and DMV record (if applicable) check and pre-employment drug screen (if applicable) once the signed offer is received.

Performance Systems Integration, and our affiliates, is an Equal Employment Opportunity employer. We are committed to making employment decisions based on business needs, job requirements and individual qualifications without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, family or parental status, family medical history or genetic information, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics in the locations in which we operate.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact HR@psintegrated.

com and we will reasonably accommodate qualified individuals with disabilities as required by applicable law.