IT Functional Analyst - D365 Sales & Service (Smyrna)

Who We Are :

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest assetour employees.

What You Will Be Doing :

As a member of IT, you will work closely with the teams of business liaisons, business analysts, and other IT staff as needed for requirements gathering, understanding business priorities, and executing given tasks. This role is pivotal in bridging the gap between business needs and technology solutions, ensuring sales and service processes are optimized and aligned with best practices, and supporting the companys Microsoft Dynamics 365 implementation journey. The individual must work effectively with others and have a team-first attitude.

Primary Responsibilities :

• Collaborate with stakeholders across sales and service teams, procurement, operations, and IT to elicit, analyze, and document business requirements.
• Map current processes, identify gaps, and recommend improvements leveraging Dynamics 365 capabilities.
• Translate business requirements into functional specifications.
• Work closely with technical teams to design, configure, and test Dynamics 365 solutions that meet business objectives.
• Participate in the end-to-end implementation lifecycle of sales and service projects, including system configuration, data migration, user acceptance testing, and go-live activities.
• Develop user documentation and deliver training sessions to ensure smooth adoption of new processes and systems.
• Act as a liaison between business users and IT, facilitating clear communication and managing expectations throughout the project lifecycle.
• Monitor post-implementation performance, gather feedback, and propose enhancements to maximize the value of Dynamics 365 investments in the sales and service space.
• Experience with other Dynamics 365 and Azure-related platforms and products, such as Power BI and PowerApps.

Additional Responsibilities :

Who We Are Looking For :

To be successful in this position you must be highly organized, have proven experience as a Functional Analyst or Business Analyst, and a strong understanding of finance practices and processes. You should be familiar with Dynamics 365 Finance, Supply Chain, and / or Customer Engagement modules, and hands-on involvement in implementation is heavily preferred. The ability to both take direction and work with minimal supervision is required for this position as well.

Education / Experience :

Required Qualifications / Skills :

Values :

At Yancey Bros. Co, we are always looking to add people to our team who share our core values :

Ideal candidates will demonstrate the following values :

What We Offer :

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

Employee Wellness Program

Personal Time Off

Career Development