Customer Support Advisor

ARE YOU LOOKING FOR AN EXCITING SALES OPPORTUNITY WITH A LEADING BUSINESS

Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada New Zealand and Australia. Its our mission to enable our customers to succeed by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward and we meet that challenge with remarkable customer service and the industry-leading John Deere brand.

Our Sunshine branch is seeking a proactive and customer-focused Customer Support Advisor specialising in agricultural construction and forestry this role you will be responsible for developing and maintaining strong customer relationships by proactively engaging with clients providing expert advice on Brandt parts and services and ensuring a seamless service experience from start to finish.

Position Responsibilities :

• Conduct outbound calls to existing and potential customers to offer information on Brandt parts maintenance and repair services.
• Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.
• Assist customers in accurately identifying their parts and service needs.
• Provide detailed information on Brandt parts pricing and service options.
• Collaborate with the service team to schedule appointments and allocate resources efficiently.
• Assist customers in understanding the importance of routine maintenance and recommend appropriate services to meet their equipment needs.
• Maintain accurate records of customer interactions orders and service history in our CRM system.
• Follow up with customers to ensure their satisfaction address any concerns or questions and foster long-term relationships.
• Stay updated on the latest Brandt product releases service offerings and industry trends.

Qualifications and Requirements :

Whats in it for you

If this sounds like you apply now!

Please note that we have multiple roles across our branches for a full list please check out our website : Brandt Careers Jobs at Brandt.

Required Experience :

Unclear Seniority

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full-Time

Experience : years

Vacancy : 1