Collections Specialist

Collections Specialist

We are looking for a dedicated Collections Specialist to join our team in Portland, Maine. In this long-term contract role, you will play a key part in managing and improving our credit and collections processes, ensuring timely payments and maintaining strong relationships with clients. This position offers an excellent opportunity to contribute to a dynamic legal industry environment.

Responsibilities :

• Oversee and execute commercial and consumer collections activities to ensure timely resolution of outstanding balances.
• Manage credit and collections processes, including reviewing accounts and analyzing payment histories.
• Collaborate with clients and internal teams to address billing concerns and develop payment solutions.
• Maintain accurate records of collection activities and update account statuses in the system.
• Monitor delinquent accounts and implement strategies to reduce overdue balances.
• Communicate effectively with customers to resolve disputes and clarify payment terms.
• Ensure compliance with legal and regulatory requirements in all collection efforts.
• Prepare detailed reports on collections performance and provide recommendations for process improvements.
• Support billing collection operations by identifying and addressing discrepancies.
• Assist in developing policies and procedures to streamline collection workflows.

Requirements :